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Cashing in on Check-in

December 31, 2009
by Daphne Lawrence
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As hospitals face steeper challenges in collecting fees for service, bringing the revenue cycle to the kiosk may be an answer

Another use for kiosks or tablets in the ED is initial triage, something Snyder is planning. “They can, in a simple manner, identify their medical condition and make that immediately available to the triage nurse,” he says. “That's a function we have on our roadmap.”

In the end, for kiosks to continue to be relevant, says Hallowell, better functionality on the revenue side - including autocorrect for patient identity - will be key. “We all like flashy things, and the problem is people buy them but they don't fix the process,” he says. “If I was a CIO, I'd be looking at ROI and business direction to fix a problem, not bright lights.”

At Adventist, it wasn't bright lights Snyder was looking at - it was the ROI he gained using kiosks and tablets for electronic consents. As Snyder continues to roll out functionality, he says a best practice is utilizing the tablets as part of his kiosk strategy. “Tablets allow us to migrate into the additional features and determine how well they're accepted and refine workflow without having to make a larger investment in the kiosk,” he says. “Some populations may be more accepting of kiosks depending on the hospital's clientele, so I think taking it in smaller steps and gauging it has proved a prudent approach.”

Healthcare Informatics 2010 January;27(1):18-20