All too often, our IT departments have dismissed a PACS deployment as trivial based on their experience of having deployed clinical projects successfully in the past. This attitude is also what gets them in trouble. What we seem to be experiencing within the industry is a growing smugness of our IT staff and their increasing influence of "what the real requirements" of a clinical application ought to be, combined with a seemingly diminishing understanding that their role is to support the clinical mission of our business. That, however, is a story for another day.
It's important that, as we mature as an industry in this age of informatics, we develop a complete understanding and respect for the roles of each other — no matter what that role may be.
Author Information:
Stuart Gardner is president and CEO of SG&A Consulting Inc., Arlington, Texas.
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