We are now in the era of value-based healthcare where HCAHPS scores play a huge role in reimbursement, and consumerism is a factor that cannot be ignored. Therefore, it’s time we rethink our path to usability.
Now that we have broad deployment of electronic health records, how do we make recommendation systems trustworthy?
Indoor GPS makes Wayfinding easy and hiding bad handwashing practices hard. Extending continuous, location-based services from street maps to inside buildings is now happening. Some of the inevitable implications for health and care transformation are clear cut. Others maybe not so much. Read on and weigh in.
Intrigued by The Washington Post Opinion piece entitled, “Why doctors quit,” by Charles Krauthammer, I began asking what this means for Health and Healthcare Informatics. I realized that we need more clarity about what physicians actually do, if we are going to consider the implications regarding When they quit.
There were several surprises for me this year around geomapping and location-based services in general. It changed and advanced my thinking, both about information technology in retail consumer services, as well as healthcare population management analytics specifically.
There’s been a lot of progress at many levels in the last year on the usability front. At HIMSS earlier this month, there were 26 highly instructive presentations on the topic of usability. In this post, I’m going to introduce you the concept of making an explicit distinction between the end user’s mindset, and one being more characterized by sincerity or cleverness. We have a ways to go before usability in health information technology is where we want to be, but I think you’ll agree that clever trumps sincere every time as we move forward.
Recently, I participated in medical grand rounds at several hospitals. The primary topics of all these grand rounds were focused on delivering better care. One of these sessions was presented on the topic of coaching, something I have commentaryged about in the past to help advance the acceptance and use of HIT. Case in point, a physician I spoke with contended that the net of HIT applications was negative for both patient and provider satisfaction. I contend this is why some non-IT related behaviors, like coaching, are now receiving new and overdue attention. But are we doing enough?
It's 2013. Healthcare information technology is far more prevalent and standardized then it has ever been in the past. Some concepts that have been evolving from other industries, as well as in healthcare IT, have important applications and implications. From cloud computing to active collaboration and mobile computing this post analyzes what we should consider and provides simple suggestions to get started.
Self-service technology is readily available to healthcare providers of all sizes. Much of it is modular so you can implement it incrementally. You can build patient loyalty through reducing wait times by using the convenience of self-service registration, check in, and empowering patients to schedule their own appointments. There are many other benefits, too. For instance, you can significantly reduce denials, automate co-payments, lower your administrative costs, with more to come. Are you ready?
Should physicians stay in clinical practice full-time, part-time, or not at all? The non-clinical hassles around caring for patients—administrative, technological and workload combined with compensation issues—are causing many physicians to re-examine their career paths.