At HCI, we rely on our readers to help make our stories deeply useful and effective. Please take a close look at the lineup. If you are a C-suite technology leader, consultant or analyst interested in participating, please e-mail the writers listed below. Inquiries regarding these stories are welcome until March 13.
Educate to Elevate
As clinical and financial software implementations move forward and the work of the IT team in hospitals and health systems becomes ever more complex and challenging, CIOs are looking at a variety of educational opportunities for themselves and their teams. So, what kinds of educational opportunities exist both within the industry (CHIME, HIMSS) and without (traditional University healthcare IT programs)? This cover story will look at what IT executives are doing in this area, and how CIOs' strategies are evolving.
— Mark Hagland (firstname.lastname@example.org)
The Great Aggregation
The dream of one enterprise system for different clinical applications has not exactly turned out the way many in the industry had hoped. Indeed, a recent KLAS report speaks to clinicians’ increasing frustration with multiple views of disparate systems. One solution that some are embracing is aggregation, which can bring clinical information together and put it at a doctor’s fingertips — without multiple sign-ons or screens. HCI will talk with some early adopters of clinical data integration to find out lessons learned. We’ll also see what experts predict many hospitals will be doing in the future.
— Daphne Lawrence (email@example.com)
Patient Portals (A Two-Part Story): Overview
A growing number of hospitals and health systems are implementing portals to improve the patient experience and streamline clinician workflow. This multi-departmental feature will examine the various functionalities offered by portals as they apply to both administrative and financial departments; discuss the benefits they offer for both patients and hospital staff; and explore the CIO’s vision of the ultimate patient portal.
Portals, Part 1
Footing the Bill
CIOs need to remember that the financial end of a patient portal is more than just paying a bill. Useful business results in this space can run the gamut from insurance pre-authorizations to improved collections and significant savings in call center workload and appointment scheduling. The blossoming of consumerism is making the patient portal ever more important — and tying the financial functions into the overall portal strategy will be key. We’ll talk to some organizations that are already using a comprehensive patient portal to find out how they structured their strategy.
— Daphne Lawrence (firstname.lastname@example.org)
Portals, Part II
Is It Registering?
In this department, we will examine how portals can be leveraged to increase efficiency and improve patient satisfaction by enabling patients to pre-register, manage appointments, view laboratory results online and receive targeted education prior to visits. We will look at the benefits of implementing a patient portal, both in the short-term (by reducing call volumes for billing and appointments) and in the long-term (by helping patients to become more active in their care and better prepared for visits), and will identify potential sticking points. We will also examine the ways in which forward-thinking CIOs hope to expand and evolve this technology in the near future.
—Kate Huvane Gamble (email@example.com)
The Social Revolution
The social networking revolution has hit hospitals. Dozens of health systems across the country are leveraging online tools such as Twitter — a blogging service that can be accessed from cell phones, laptops and desktops — to engage patients, promote hospital accomplishments and events, and recruit employees. In today’s ultracompetitive environment, applications like Twitter offer a way for tech-savvy hospital executives to connect with patients by providing health tips, linking to hospital publications, and informing them about fundraising events and classes. Organizations can also leverage the tool to facilitate improved communication among hospital staff members. In this article, we will look at the capabilities and potential of such a service, while also addressing key concerns such as patient information and confidentiality, and examine how this fits into the CIO’s overall strategy.
— Kate Huvane Gamble (firstname.lastname@example.org)
Fitting the Image