SMART on FHIR has had considerable early success in building an ecosystem of apps that can be plugged into a variety of EHR systems. It is lowering the barrier for innovation by making structured healthcare data available to third-party applications, and several major EHR vendors have implemented support for the protocol. But now informatics experts working on FHIR are tackling a more basic issue: how does a clinician know which app to use and when?
I had the chance today to speak with Josh Mandel, M.D., a research scientist in biomedical informatics at Harvard University and lead architect for SMART Health IT, about a new effort he is working on called CDS Hooks (CDS for clinical decision support.)
The SMART project has had a lot of success in getting different types of applications integrated into several EHR systems. One challenge, though, with integrating into clinician-facing EHRs is that in order to launch an app, the user has to decide to launch the app. “They have to know which app is going to be useful at which point in their workflow,” Mandel said. “If you want to run an app that is going to help you adjust the dosing of a drug based on a patient’s genotype, you might have to invoke that app while you are making a prescription. It would be much nicer if those services could run automatically, and the relevant advice presented to you only if and when it matters. CDS Hooks is an attempt to help clinicians know what they should be running by running checks automatically for them ahead of time, and then providing information within context within the EHR.”
Mandel described the basic approach of CDS Hooks: The EHR sends off notifications as events happen. For example, as a clinician is writing a prescription, the EHR might fire off a notification to an external decision support service. That service learns that the physician is in the process of writing a prescription, and it has the opportunity to return some information in the form of a “card” that will be displayed inside the EHR. It could offer up a new proposal. “If I am writing a prescription for a brand-name drug, the card that is returned by a CDS service might propose a drug that is going to be cheaper or more effective and present that in a way that I can just click a button and accept that proposal if I like it,” he explained.
CDS Hooks could also provide a link to an external app. “If I am at a point in my workflow where it might make sense to run an antibiotic selection application, a service might return a link to that app, Mandel said. “As the user, I can say, ‘yes, this does sound like it would be a useful tool for me right now.’ And even if I didn’t know about that app or wasn’t thinking about it, suddenly there is a card there reminding me that it exists, and offering to run it for me if I want. So CDS Hooks is really a very complementary technology to Smart Apps, because it makes it easier to run the right app at the right time and it can save explicit steps.”
I asked Mandel about the chief complaints physicians have about CDS — that the alerts are not relevant or too common.
He acknowledged that the concept of showing too many alerts or alerts that are too intrusive is a very real problem with EHR systems. “There are some things we do to provide to alleviate that pain,” he said. “We make the general assumption that these cards should not interrupt the work flow. They should be non-modal and shouldn’t be in the way.”
He added that because different users are going to find value in different services and cards, the EHR could have policies where the users have a say in the matter. “If you see a card with a kind of warning you just don’t care about or doesn’t apply because of your specialty, you could say, ‘don’t show me cards like this anymore.’ So EHRs have the option of getting that kind of feedback from users and taking it into account when they are displaying cards.”
I also asked what this might mean from a business model standpoint. Are they envisioning a broad ecosystem of decision support vendors?
Mandel said yes. They are trying to make it easy from the clinical perspective to call out to multiple different services all at the same time and integrate or aggregate results. “That means you can pick the services that are best in breed,” he said. “We think there are probably also opportunities for things like aggregation services that can handle some of the logic of collating those results for you, but it is still early in the ecosystem for those to emerge.”