NewYork-Presbyterian (NYP) is using Boston-based American Well’s telehealth mobile software development kit to make online visits an integrated part of the health system’s digital health platform, NYP OnDemand.
November 4, 2016 | Will Hinde and Chris Althoff, West Monroe Partners
Improved customer experience drives down care delivery costs, reduces administrative expenses and improves patient and member retention. The key is a bone deep CX vision that leverages customer experience technologies across healthcare organizations.
October 21, 2016 | Jay Eisenberg, M.D., CMIO, PeaceHealth; Keely Killpack, PhD, Change Management Strategist and Author; Marie Weissman, Senior Advisor, The Chartis Group
The implementation of an EHR is one of the most significant cultural changes a health system can experience because it fundamentally alters the work processes and habits of nearly every individual in the organization.
The American Medical Association (AMA) has released a statement applauding the steps taken by the Office of the National Coordinator (ONC) to strengthen the monitoring and testing of certified electronic health records (EHRs).
With the release of the MACRA final rule last week, healthcare leaders quickly turned to look at the regulation’s many provisions that directly relate to the use of certified EHR technology and more broadly, health information technology.
New York City-based Mount Sinai Hospital announced last week two partnership with digital health and health IT companies aimed at improving care management for chronic disease patients and improving the patient experience.
ONC issued a final rule today that updates the ONC Health IT Certification Program which sets up a regulatory framework for ONC to directly review certified health IT products and gives the agency more direct oversight of health IT testing labs.
Eighty percent of nurse managers are not aware of technology-enabled solutions designed to help with managing and solving scheduling and staffing problems, according to a recent survey conducted by AMN Healthcare.