Hospice of Alamance Caswell and LifePath Home Health have notified approximately 5,370 current and past patients, or their next of kin, about a breach of unsecured personal patient protected health information after an incident occurred at their office.
On Feb. 24, there was a break-in at their main office building in Burlington, N.C., officials said. During the break-in, three laptops were stolen that are used in connection with the provision of care to patients in their own homes. Although the patient database stored on the laptops was fully encrypted to conform to industry standards, the laptops also contained unencrypted e-mails that contained limited patient health information about a small percentage of patients. The laptops have not been recovered at this time.
According to officials, the perpetrators also had access to rooms that contain paper medical and billing records. The police investigation did not reveal any evidence that any record was touched or viewed, and no records were taken. These paper medical records contained personal information, including name, address, phone number, date of birth, Medicare or other health insurance number, prescribed medications, and full or partial Social Security numbers.
Although it does not appear that the files were viewed, Hospice has said there is no way of knowing whether the files were actually viewed. As of this date Hospice has not received any indication that the information has been accessed or used by an unauthorized individual.
“Hospice of Alamance Caswell understands the importance of safeguarding our patients’ personal information and takes that responsibility very seriously,” Peter Barcus, executive director, said in a statement. “We will do all we can to work with our patients or their loved ones whose personal information may have been compromised and help them work through the process. We sincerely regret that this incident has occurred, and we are committed to prevent future such occurrences. We appreciate our patients’ and families’ support during this time.”