Skip to content Skip to navigation

KLAS: athenahealth, Epic Lead Way for Ambulatory EMR Usability

June 6, 2013
by Gabriel Perna
| Reprints

A new report from the Orem, Utah-based KLAS Research indicates that when it comes to usability for ambulatory electronic medical record (EMR) systems, athenahealth (Watertown, Mass.) and Epic Systems (Verona, Wisc.) are the industry’s cream of the crop. The report’s authors found that despite the fact they serve different client types, the two vendors rated high in usability across six different clinical areas.

The report’s authors, who interviewed 163 providers to accumulate its information, found that athenahealth’s ambulatory software as a service (SaaS) solution for various sized practices had the highest rating of usability at go live and current state. The SaaS product, KLAS found, allows for less modification than some would like, but even still, the company had the highest usability in various clinical functions such as physician documentation.

Sixty-nine percent of providers rated athenahealth’s EMR as “ready-to-use” out of the gate, and 85 percent of providers said its usability was high today. “Being rated as the most usable EHR and as the best at driving provider effectiveness and efficiencies, it doesn’t get much better than that,” Jonathan Bush, athenahealth’s CEO, said in a statement.

Epic had moderate to strong usability at go live, but most were happy after the adjustment period. Epic’s system “excels at guiding providers,” the researchers found, and it’s “highly configurable and often customized.”

On the low end of the scale, McKesson had irked more than half of its clients who were unhappy with the go-live usability. Most, the report’s authors found, remained displeased with the product, citing poor code quality and weak support.  

The report mentioned how providers believe that meaningful use requirements distract vendors from developing physician friendly functionality. "The financial investment in EMR technology can be large for providers, but this investment pales in comparison to the outlay in effort providers are making to customize the products to achieve high usability,” stated report author Mark Wagner.

Topics

News

St. Jude Medical Responds to Poor Security Claims on its Cardiac Devices

August 31, 2016
St. Jude Medical officials have attested that the allegations made regarding the lack of security and safety of the manufacturer’s cardiac devices are “false and misleading.”

HHS Awards Funding to Improve State-Level Data Collection and Analysis Around Opioid Misuse

August 31, 2016
HHS has announced $53 million in funding to 44 states, four tribes and the District of Columbia to combat the opioid crisis with a specific focus on reducing opioid related deaths and strengthening drug misuse prevention efforts.

Fourteen Texas Health Hospitals Get Revalidated with Stage 7 EMRAM

August 31, 2016
Fourteen Texas Health Resources (Texas Health) locations have been revalidated with Electronic Medical Record (EMR) Adoption Model Stage 7 recognition, according to an Aug. 31 announcement from HIMSS Analytics.

Only 29 Percent of Hospitals Conducting Precision Medicine But Efforts Are Gaining Momentum, Study Finds

August 31, 2016
Currently there is limited adoption of precision medicine programs across U.S. hospitals and the majority of organizations conducting precision medicine are focused on cancer, according to a recent study from HIMSS Analytics.

Cerner, 3M Partner for Patient-Centric Population Health

August 31, 2016
Two major healthcare IT vendors, Cerner and 3M Information Systems, have announced a partnership in which 3M’s patient-focused episodes software will be integrated with Cerner’s population health management platform.

Study: App Developed for Inpatient Rounding, Handoffs Improves Note Taking and Patient Care

August 30, 2016
A smartphone app built as an inpatient rounding and handoff tool was quickly adopted by clinicians and facilitated real-time data entry, according to a recent study.

ONC Announces Blockchain Health IT Challenge Winners

August 30, 2016
The Office of the National Coordinator for Health Information Technology (ONC) has announced the winners of its “Use of Blockchain in Health IT and Health-related Research Challenge.”

AMA Launches Enhanced Geospatial Mapping Tool Identifying Underserved Patient Care Areas

August 30, 2016
The American Medical Association (AMA) this week unveiled enhancements to its Health Workforce Mapper, an interactive mapping tool that can help healthcare providers identify underserved patient care areas.

Indiana Medical Clinic and Long Beach Health Plan Report Data Security Incidents

August 29, 2016
Orleans Medical Clinic located in southern Indiana reported that it was recently the victim of a hacking incident of its network server resulting in inappropriate access to the protected health information about 6,800 patients.

Study: Integrating Mental and Physical Healthcare Services Leads to Better Outcomes, Lower Costs

August 29, 2016
Patients receiving healthcare services in team-based practices that integrated mental and physical healthcare services used fewer healthcare services, had lower total costs and better clinical outcomes, according to an Intermountain Healthcare study.

Report: Despite Widespread Usage, Docs Relatively Dissatisfied with EHRs

August 29, 2016
Very few physicians these days operate their practices without an electronic health record (EHR), but satisfaction levels with the technology have dropped some, according to Medscape’s EHR Report 2016.

athenahealth Acquires Care Coordination Platform Patient IO

August 29, 2016
athenahealth has acquired Austin-based care coordination platform Patient IO (officially known as Filament Labs, Inc.) and the mobile solution will form the basis for athenahealth’s patient-facing mobile app, athenaWell.

Muddy Waters Report: St. Jude Medical’s Cardiac Devices Vulnerable to Cyber Attacks

August 29, 2016
St. Jude Medical, a Minnesota-based global medical device manufacturer, saw its shares drop last week after a Muddy Waters Capital report noted demonstrations of cyber attacks to two of the company’s cardiac devices.

OCHIN Offers Data Aggregation System

August 28, 2016
OCHIN, an Oregon-based nonprofit health IT services organization, has launched a real-time data aggregation system that it says allows healthcare organizations to enhance care delivery and improve business operations.

Global Healthcare IT Solutions Market Worth $228 Billion by 2020, Report Says

August 26, 2016
The global healthcare IT solutions market will be worth $228.79 billion by 2020, growing at a compound annual growth rate of 13.4 percent, according to a forecast by India-based market research firm MarketsandMarkets.

Pages