Skip to content Skip to navigation

NQF Endorses AMA Patient-Centered Care Measures

August 13, 2012
by Gabriel Perna
| Reprints

The National Quality Forum (NQF) has endorsed 12 quality measures, promoting effective patient-centered care and effective communication in relation to the disparities and cultural competency of meeting the needs of a diverse patient population. Seven of the measures came from an American Medical Association (AMA) resource, called the “Communication Climate Assessment Toolkit.”

“Effective, patient-centered communication is critical in delivering quality healthcare, but illness, fear, low literacy and diverse languages and cultures can make it difficult for health care professionals to communicate successfully with patients,” AMA President Jeremy A. Lazarus, M.D., said in a statement. “We created this tool to help organizations evaluate and improve their communication with a diverse patient population, and we are proud that measures included in this toolkit have received NQF endorsement.”

The AMA submitted the toolkit to the NQF endorsement process, and NQF endorsed seven of the measures in the toolkit. “Good communication is both an ethical imperative, necessary for informed consent and effective patient engagement, and a means to avoid errors, improve quality, lower costs and achieve better health outcomes,” said Dr. Lazarus.

NQF says it can be used by hospitals and large group practices to evaluate organizational performance in communication. Assessment results provide a reliable means of tracking performance over time and guiding decisions about tailoring quality improvement interventions.



McKesson Unveils New Paragon Electronic Health Record Platform

McKesson Enterprise Information Solutions (EIS) announced the latest release of Paragon, its electronic health record (EHR) solution.

Catholic Health Initiatives and Dignity Health are in Merger Talks

Englewood, Colorado-based health system Catholic Health Initiatives is in merger talks with San Francisco-based Dignity Health to potentially create one of the largest nonprofit health systems by revenue in the country.

OSU Wexner Medical Center Receives AHIMA Grace Award

The Ohio State University Wexner Medical Center (OSUWMC) received the American Health Information Management Association (AHIMA) annual Grace Award in recognition of its leadership in health information management.

Kansas Health Information Network Expands its Network across State Lines

The Kansas Health Information Network (KHIN) has announced that it is expanding its horizons, and is now connected to Health Information Exchange Texas (HIETexas).

CMS Selects Vendor to Modernize Critical Identity Infrastructure

The Centers for Medicare & Medicaid Services (CMS) last week announced it had selected San Francisco-based vendor Okta to enhance the security of its information systems.

Mayo Clinic, ASU Partner for Medical Education, Healthcare Innovation

The Mayo Clinic and Arizona State University have announced a partnership centered on transforming medical education and healthcare in the U.S. through a variety of innovation efforts.