Skip to content Skip to navigation

Patients Influenced by Docs' Online Reviews, Survey Finds

February 4, 2014
by Rajiv Leventhal
| Reprints

Online reviews for doctors and medical practices are influential in a patient’s decision when visiting the doctor’s office, according to a new survey from Digital Assent, an Atlanta, Ga.-based provider of patient satisfaction surveys and online healthcare reputation marketing solutions.

Seventy-two percent of patients reported that bad reviews would prevent them from going to see a particular doctor. And 46 percent of patients said it only takes two to five bad reviews out of 100 to discourage them from a particular practice, according to the survey’s results. Eighteen percent of respondents said reviews do not have any influence on their decisions.

The Online Patient Review Survey had 341 participants and the data collected demonstrates that in order to achieve what patients consider a healthy online reputation, physicians need to consistently receive positive reviews from their patients. Despite these findings, the fact remains that many doctors are reluctant to adopt practices to actively solicit patient feedback and collect more patient reviews.

However, physicians do seem to care what people are saying about them. A survey last October from ZocDoc, an online medical care scheduling service found that 85 percent of physician respondents proactively monitor online reviews about themselves, and 36 percent look at their competitors' reviews.

Read the source article at Press Release Services



CMS Hospital Compare Website Updated with VA Data

The Centers for Medicare & Medicaid Services (CMS) has announced the inclusion of Veterans Administration (VA) hospital performance data as part of the federal agency’s Hospital Compare website.

CMS Awards Funding to Special Innovation Projects

The Centers for Medicare & Medicaid Services (CMS) has awarded 20, two-year Special Innovation Projects (SIPs) aimed at local efforts to deliver better care at lower cost.

Center of Excellence in Genomic Science to be Established in Chicago

The National Human Genome Research Institute has awarded $10.6 million over five years for the establishment of a new research center in Chicago to advance genomic science.

EHNAC and HITRUST Combine HIPAA Security Criteria, CSF Framework

The Electronic Healthcare Network Accreditation Commission (EHNAC) and the Health Information Trust Alliance (HITRUST) announced plans to streamline their accreditation and certification programs.

Halamka on MACRA Final Rule: “CMS is Listening and I Thank Them”

Health IT notable expert John Halamka, M.D., CIO of Beth Israel Deaconess Medical Center in Boston, recently weighed in on the Medicare Access and CHIP Reauthorization Act (MACRA) final rule.

Texas Patient Care Clinic Hit with Ransomware Attack

Grand Prairie, Texas-based Rainbow Children's Clinic was the victim of a ransomware attack on its IT systems in August, affecting more than 33,000 patients, according to multiple news media reports this week.