In the meantime, says the company, PHS has begun the project by deploying Initiate Patient to integrate disparate patient and member information to obtain a single, comprehensive view of its customers. This will enable call center agents to gain more valuable and accurate insight into their callers, leading to more streamlined call routing and improved customer service, it touts.
Presbyterian Healthcare Services is the only private, not-for-profit system of hospitals, a health plan and a growing medical group in New Mexico. Its eight hospitals serve more than 700,000 New Mexicans, caring for one in three New Mexicans with at least one of its services.
Eleven private insurers, including Aetna, Humana and Anthem, are urging the Congressional Budget Office (CBO) to consider the experience of commercial insurers when evaluating the impact of telemedicine coverage in Medicare.
With the aim of improving patient safety monitoring, the Agency for Healthcare Research and Quality (AHRQ) within the U.S. Department of Health and Human Services (HHS) is currently developing and testing an improved patient safety surveillance system.
The Bill and Melinda Gates Foundation is awarding $210 million to Seattle-based University of Washington’s Population Health Initiative, with the funds going toward the construction of a new building to serve as the initiative’s hub.
More than half (56 percent) of healthcare professionals believe their organization could be doing more to educate employees on HIPAA compliance and the rules around sharing protected health information.
The Arnhold Institute for Global Health at the Icahn School of Medicine at Mount Sinai is partnering with DigitalGlobe to create the Health Equity Atlas Initiative (ATLAS), a platform that standardizes and maps population data in order to generate insights that address health inequities.