Skip to content Skip to navigation

Report: Small Physician Practices Switching EMR Systems

September 24, 2013
by Gabriel Perna
| Reprints

Small physician practices are leaving their vendors at an unprecedented rate as electronic medical record (EMR) software systems have failed to meet rising expectations, according to a new report from Orem, Utah-based research company, KLAS research.

The main reasons providers are switching over to a new software system include poor service, product gaps, poor usability, and coding issues. Quick and easy implementations were the main reasons various vendors had succeeded in this segment.

"These practices are increasingly finding themselves in a quandary," Erik Bermudez, report author, said in a statement. "They have smaller budgets and smaller support staffs, yet they have the same functionality needs as the large organizations. This report helps providers look through the marketing hype to see what the real differences are between the products in this segment."

The report rates 27 different vendors in this market with the Watertown, Mass.-based athenahealth ranking first for delivering on customers’ expectations, consistent, clean product enhancements, and high service levels. Below athenahealth is SRSsoft, Practice Fusion, CureMD, and Amazing Charts. At the bottom end of the scale is San Francisco-based McKesson, which suffered from declining service levels and poor product releases.

 

 

Topics

News

Healthcare Data Breaches: A Year in Review

The latest year-in-review Breach Barometer report from Protenus paints a stark picture—2016 average at least one health data breach per day, affecting more than 27 million patient records.

Healthcare Industry Could Save $9.4B with Full Adoption of Electronic Transactions

The healthcare industry continues to make modest progress toward full adoption of electronic business transactions, but significant gaps remain, representing an opportunity for $9.4 billion in savings, according to new data from the 2016 CAQH Index.

ONC Announces Phase 2 Winners of Consumer, Provider App Challenges

ONC today announced the Phase 2 winners for the Consumer Health Data Aggregator Challenge and the Provider User Experience Challenge.

Health Affairs: ACOs with High Numbers of Minority Patients Struggle in Quality

Accountable care organizations (ACOs) that have a high proportion of minority patients were associated with low scores on about three-fourths of Medicare quality performance measures, according to new research published in Health Affairs.

Trump Taps David Shulkin, an Obama Appointee, for VA Secretary

President-elect Donald Trump announced yesterday that David Shulkin, M.D.—an Obama administration appointee and current VA undersecretary—will lead the Department of Veterans Affairs.

NIST Publishes Draft Update to Cybersecurity Framework

The National Institute of Standards and Technology (NIST) has published proposed updates to the Framework for Improving Critical Infrastructure Cybersecurity—also known as the Cybersecurity Framework.