Small physician practices are leaving their vendors at an unprecedented rate as electronic medical record (EMR) software systems have failed to meet rising expectations, according to a new report from Orem, Utah-based research company, KLAS research.
The main reasons providers are switching over to a new software system include poor service, product gaps, poor usability, and coding issues. Quick and easy implementations were the main reasons various vendors had succeeded in this segment.
"These practices are increasingly finding themselves in a quandary," Erik Bermudez, report author, said in a statement. "They have smaller budgets and smaller support staffs, yet they have the same functionality needs as the large organizations. This report helps providers look through the marketing hype to see what the real differences are between the products in this segment."
The report rates 27 different vendors in this market with the Watertown, Mass.-based athenahealth ranking first for delivering on customers’ expectations, consistent, clean product enhancements, and high service levels. Below athenahealth is SRSsoft, Practice Fusion, CureMD, and Amazing Charts. At the bottom end of the scale is San Francisco-based McKesson, which suffered from declining service levels and poor product releases.
At the HIMSS17 conference in Orlando, the nonprofit Regenstrief Institute announced a partnership with analytics vendor Health Catalyst involving Regenstrief's artificial intelligence-powered text analytics technology.
Cybersecurity has been elevated to a central concern for healthcare providers, with more attention at the board level and the C-suite, according to a new survey by Orem, Utah-based KLAS Research and the College of Healthcare Information Management Executives (CHIME). The study found that 42 percent of organizations have a vice president or C-level official in charge of cybersecurity and for 39 percent of organizations, the head of cybersecurity is at the director level.
IBM’s Watson Health kicked off HIMSS17 in Orlando on Monday with a slew of announcements, including a clinical imaging review platform and partnerships with several large provider organizations on population health and value-based health initiatives.
The Centers for Medicare & Medicaid Services (CMS) has affirmed the awarding of approximately $20 million to 11 organizations for the first year of a five-year program to provide on-the-ground training and education about the Quality Payment Program.
Last week, the U.S. Defense Department deployed a commercial, off-the-shelf electronic health record system from Cerner at Fairchild Air Force Base in Spokane, Washington as part of a DOD-wide roll out of the EHR system.