ITSM provider, Axios Systems (Herndon, Va.), reveals the results of a global survey showing that more than half of IT professionals (51 percent) do not think their ITSM processes are mature enough to effectively manage cloud-based services. Twenty-six percent of IT professionals do think their organizations are ready, while the remaining 23% feel unsure.
The survey also revealed that only eight percent of organizations currently use their ITSM tool to manage cloud-based services; 19 percent think their current tool could support management of cloud services, but they have just not started to do so. About one-third (31 percent) of IT professionals indicate that their current ITSM tool would not support the management of cloud-based services; the remaining 42 percent of respondents feel unsure.
A significant number of respondents (28 percent) indicate that their organizations have already adopted a cloud strategy in one or more areas. Regarding future plans for cloud-based services, five percent of respondents have plans to implement cloud services in the next three months. Another 16 percent also have short-term plans to adopt cloud strategies in three-to-six months. With an additional 20 percent of respondents planning to roll out cloud services in six months or beyond, the market shows very clear signs of wide-spread cloud adoption. Only 32 percent expressed no current plans to adopt a cloud strategy.