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Thursday November 12, 2015


12:15 PM ET – 1:00 PM ET

Transforming Healthcare Operations: Sparking Change and Making it Stick

The shift in healthcare goes well beyond volume to value—it is a fundamental change in culture impacting health systems nationwide and our country as whole.  Impacting real cultural and operational change, especially in healthcare, requires leadership with a defined vision—ultimately driving innovation across department lines towards success.

Don’t miss this dynamic keynote session led by former President of STERIS Healthcare and long-time health system consultant Tim Chapman, as he defines the need for evolution beyond current healthcare operation trends, the blueprint to drive powerful and enduring change within health systems of all sizes, and the revolutionary impact of data-driven technologies on the success of these initiatives.

Attendees of this session will gain actionable insight into how to spur positive, lasting change in their health systems. Mr. Chapman will:

  • Outline the policy and cultural trends in healthcare that require enterprise-level change to ensure patient access to care
  • Diagram the fundamental ingredients that bring crucial patient access initiatives to life
  • Show why data-driven, operations-focused technology in next-generation workflows is essential for long-term transformation
  • Map the mission-critical actions of executive championing, from goal setting to adoption

Speaker:

Tim Chapman, MBA
Advisor & Board Member; Director Emeritus,
McKinsey & Company

 


2:00 PM ET – 2:45 PM ET

Designing a State of the Art Mission Control Center: A Blended Transfer & Communications Center

Carilion Clinic (Roanoke, VA) is a seven-hospital integrated healthcare network serving one million Virginia residents.  In order to expedite patient transfers through its own three-helicopter, 44 ambulance fleet, Carilion opted to centralize its operations. 

The resulting efficiencies have reduced diversions, increased admissions and transfers and won the satisfaction of referring physicians.  To learn more about Carilion Clinic, click here.

Key takeaways from this session include:

  • Addressing the ongoing barriers to the patient intake process
  • Setting goals to achieve seamless entry of patients into the health system, and the coordination of the safest and most appropriate method of transport
  • Importance of using real-time information to manage discharges, prioritize schedules and coordinate incoming transfers

Speakers:

Paul Davenport
VP,
Emergency Services
Melanie Morris
Senior Director,
Transfer & Communications Center

2:45 PM ET – 3:30 PM ET
Streamlining Patient Transfers Yields Significant Revenue Opportunities for Chicago’s Rush University Medical Center

Rush University Medical Center (Chicago, IL) is an internationally respected academic medical center made up of on-campus hospitals, ambulatory services and clinics and is the gateway to Chicago’s West Side and suburban communities.  Over the years, Rush has seen a significant increase in patient transfer volumes and millions of dollars added to their bottom line.

Key takeaways from this session include:

  • Establishing roles and an organizational strategy
  • Importance of a formal partnership with patient transportation service
  • The ‘One Call Does It All’ approach
  • Outreach to surrounding markets
  • Standardization, tracking and sharing of data to monitor and improve performance

Speakers:

Shonda W. Morrow, RN, MS, JD
Director
Nursing Operations
Jason Rosenberg
Manager, Business & Financial Operations & Adjunct Faculty
Rush University

 


3:45 PM ET – 4:30 PM ET
Panel Discussion: A Better Way to Save Lives, Improve Patient Outcomes & Generate Health System Revenue

Hospitals aren’t in the business of turning patients away. But too often that is what happens because of a perceived capacity crunch.  Leading hospitals are creating centralized transfer and communications centers to ease those pressures.

In this session, panelists will discuss:

  • Creating a centralized patient logistics & transfer center
  • The value of integrated technology & enterprise-wide visibility
  • Using data to market your transfer center and enhance the health systems brand within the community
  • The importance of physician engagement
  • Achieving outcomes

A transfer center coordinates admission requests from other hospitals, nursing home physicians, PCPs and other community care teams, typically through a phone call, and captures a patient’s medical and demographic information, facilitates physician communications, handles bed requesting, registration and patient transportation.

Moderator: 

Mark Hagland
Editor-in-Chief
Healthcare Informatics

Panelists:

Paul Davenport
VP,
Emergency Services
Melanie Morris
Senior Director,
Transfer & Communications Center

 
Shonda W. Morrow, RN, MS, JD
Director
Nursing Operations
Jason Rosenberg
Manager, Business & Financial Operations & Adjunct Faculty
Rush University

 

Joy Avery, RN, MSN
VP, Clinical Operations
Teletracking