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Keynote Speaker

Tim Chapman, MBA
Advisor & Board Member; Director Emeritus,
McKinsey & Company

Tim Chapman provides consulting and advisory services to public and private institutions, primarily in the healthcare industry. 

Previously, Mr. Chapman served as President of STERIS’s Healthcare segment (NYSE: STE).  He was responsible for five business units, all sales and service activities, and several corporate staffs including IT, business development, strategic planning, customer service, and supply chain/purchasing. Mr. Chapman led the development of the company’s long-term strategy, oversaw the execution and integration of multiple acquisitions, and actively participated in board activities.

Prior to STERIS, Mr. Chapman served as a Director (Senior Partner) at McKinsey & Company. He joined the firm in 1985, was elected partner in 1992 and elected director in 1997.  During his 21 years with McKinsey, he was one of the founding partners of the firm’s operations practice focused on building world-class manufacturing, supply chain, purchasing, and product development capabilities for clients. In addition, he was an active leader in the firm’s healthcare practice.  Upon his departure, healthcare was the firm’s fastest growing industry practices. 

Mr. Chapman was a member of the National Board of Make-A-Wish Foundation, a long-standing member of the Make-A-Wish boards in the states of Ohio, Indiana, and Kentucky, among other board roles.

Mr. Chapman received his Masters of Business Administration with distinction from Dartmouth College-Amos Tuck School of Business, where he was elected an Edward Tuck Scholar.  He received his undergraduate degree, with distinction, magna cum laude, at Dartmouth College and was elected Phi Beta Kappa, in addition to a Rufus Choate Scholar.

Session Speakers

Paul Davenport
Vice President,
Emergency Services, Carilion Clinic

Paul Davenport is the Vice President for Emergency Services at Carilion Clinic.  In his role, Mr. Davenport serves as the administrative leader for: Emergency Medicine (all Carilion sites), Emergency Residency Program, Carilion Roanoke Memorial Hospital’s Emergency Department, Carilion Clinic Patient Transportation (CCPT), and Carilion Clinic’s Operation Center (Transfer, Bed placement, and CCPT communications). In 2014, Davenport took on additional responsibility for Care Management and serves as the Interim Chief Nursing Officer for Carilion Medical Center.

Prior to his role as Vice President, Mr. Davenport was the Senior Program Director for Carilion Clinic Patient Transportation (CCPT) and Carilion Clinic LifeGuard. The program’s services include 44 ambulances, 3 response vehicles, critical care ground transport, neopeds, rotorwing operations, communications center, area disaster coordination, mass gathering, contract 911 services, and injury prevention grant administration. Total volume for the service is over 50,000 transports a year.  During this time, Davenport was recognized in 2006 as The Association of Air Medical Services (AAMS’s) Program Director of the Year. 

Davenport is a third generation EMS provider, and began his career as a volunteer firefighter in Chesterfield County Virginia.

Mr. Davenport has a B.S.N. from Radford University and a Masters of Business Administration from Averett University.

In addition to his role at Carilion, Paul is a private consultant, specializing in helping health care systems and transport agencies in improving teamwork, patient flow, integration, operations, and contracting.


Melanie Morris
Senior Director, Transfer & Communications Center
Carilion Clinic

Melanie Morris is the Sr. Director of Carilion Clinic's Transfer and Communication Center (CTaC). 

Ms. Morris has been an RN with Carilion Clinic for the past 20 years, and has experience in the ED, ICU and as a rotor wing flight nurse.  Morris has been in her current role for six years and led the efforts in combining their transfer center and patient transportation dispatch center into a combined operations center.  This centralized operations center has expedited patient transfers, reduced diversions, increased admissions and won the satisfaction of referring physicians.

Ms. Morris earned a Bachelor's in Sociology from James Madison University and an MSN from the Jefferson College of Health Sciences.  She also holds a current CMTE certification through the Association of Air Medical Services (AAMS).


Shonda Morrow
Director Operations
Rush University Medical Center

Shonda is the Director of Nursing Resource Management at Rush University Medical Center, Chicago IL. She oversees the departments of Bed Management, the Rush Transfer Center and the Clinical Staffing Office and is responsible for capacity management and operational initiatives throughout the hospital. Prior to joining the Rush family, Shonda provided management leadership at the University of Chicago Medicine as the Director of Access and Care Management. Her process improvement expertise was achieved as a healthcare consultant at Navigant, Inc and Stockamp, A Huron Consulting Group Practice where both firms specialized in patient progression/patient flow and operational efficiency improvements in hospitals across the nation.

Shonda’s clinical, operational and managerial experiences were garnered at Northwestern Medicine, Northwestern Memorial Healthcare Hospital, Chicago, IL where she was employed as an ultrasonographer, staff nurse, clinical nurse manager, and a director in diverse areas of healthcare, i.e., patient care, management, program development, corporate strategy, community services, and campus development.

Shonda received a Bachelors of Science in Radiology, a Certificate for Diagnostic Medical Sonography, Bachelors of Science in Nursing and a Masters in Nursing Administration from DePaul University, Chicago IL.  She has a Juris Doctorate from The John Marshall Law School, Chicago IL and both Green and Black Belt, Six Sigma certifications from DePaul University, Chicago IL.

Jason M. Rosenberg
Manager, Business Operations and Finance
Division of Nursing - Rush University Medical Center

Jason is responsible for and has direct oversight of daily business operations for the Division of Nursing at Rush University Medical Center in Chicago, Illinois. More specifically, Jason handles the annual budget process, merit submissions, capital purchasing, and other items pertinent to hiring strategy and position management for all 27 inpatient units across the Division.

In conjunction with Jason’s aforementioned responsibilities, he is also a key player in driving improvements to the Division’s financial analytics platform. Through the creation and monitoring of variance reports, financial dashboards, and hiring tools, Jason has prompted organizational change and process improvement efforts through data transparency and the creation of accountability tools.

In addition to Jason’s responsibilities in business and financial operations, he also works closely with Bed Management, The Rush Transfer Center, Clinical Staffing Office, and other departments involved in the patient flow/throughput process. He has contributed greatly in streamlining the analytics platform via TeleTracking XT across the organization to improve nursing clinical operations, patient flow, and discharge efficiency. Jason completed his MS in Health Systems Management at Rush University, and BS in Health Administration from the University of Illinois at Urbana-Champaign.

Joy Avery, RN, MSN
VP Clinical Operations

Joy Avery, RN, MSN, is responsible for providing clinical expertise and support, focusing primarily on product and client (external and internal) strategy, innovation, and growth for Teletracking. Prior to her current role, she served as the Director of TeleTracking’s Avanti Patient Flow Services division--providing leadership and coordination of the patient flow and transfer center consultants. Beginning her career as a Registered Nurse in 1986, she brings nearly three decades of clinical nursing and healthcare leadership experience to the position. 

Avery joined TeleTracking’s Avanti Consulting division in January 2008 from North Mississippi Medical Center, which is a 2006 and 2012 Malcolm Baldrige Quality Award winner. Prior to joining TeleTracking, Joy served as Director of Specialized Clinical Services, which included responsibilities for: the transfer center, patient flow activities, bariatric services and nursing leadership programs. Avery planned, developed, implemented and led the North Mississippi Medical Center Trauma Program, Transfer Center, Rapid Admit Unit, and Bariatric Program. She also served as the Chief Flight Nurse, Trauma Program Manager, Emergency Department Charge Nurse, Interim Emergency Department Director, and as a house supervisor, and has clinical experience in flight nursing, emergency nursing, dialysis, medical-surgical nursing, and served as a trauma center surveyor for the State of Mississippi. 

Since joining TeleTracking, Joy has led or participated in several successful patient flow improvement and/or Centralized Transfer Center engagements.

Avery has an associate’s degree in nursing from Holmes Community College, a bachelor’s degree in nursing from the University of North Alabama, and a master’s degree in nursing administration from Delta State University. She was certified as an emergency nurse from 1993 to 2014 by the Board of Certification for Emergency Nursing.


Mark Hagland 
Healthcare Informatics

Mark Hagland became Editor-in-Chief of Healthcare Informatics in January 2010. Prior to that, he had been a Contributing Editor, then Senior Contributing Editor, to the magazine for over a decade.

He has spent over two decades in healthcare publishing, and in the course of his healthcare publishing career, has won numerous national and regional journalism awards, and is the author of two books on healthcare quality and efficiency, and is a sought-after speaker. His blogs span a broad range of topics, from healthcare policy and healthcare reform to quality improvement, clinical information systems and imaging systems topics, to vendor and industry topics.