AG: Is this a one-way thing? If a doc goes into the Beth Israel Deaconess HIS while in the hospital, can they see information sitting in their eClinicalWorks patient record?
JH: Let me tell you the two things we have done there. So this is sort of an interesting privacy question, in that, it is common for physicians in the community to look into the hospitals’ information systems, but not so common for the hospitals to look into their private practice systems.
So we have two things: the first is we know one level of clinical integration has to be the pay-for-performance and quality-analysis side. Once nice feature of eClinicalWorks 8.0, which is the version we’re rolling out, is that it allows distributed federated queries. This allows the medical director or the physicians' organization to say, ‘I wonder how many diabetics have a hemoglobin A1c throughout these practices.’ They then go out and run a query. That’s one way.
The other way is we have used clinical summary documents that enable the docs in eClinicalWorks to forward a continuity of care document to a physician at the hospital that summarizes the problems with the medication lists, last labs, that sort of thing. So rather than having a doc in the hospital look real time into the private practice system, it’s the private practitioner who pushes out the clinical summary to the doc in the hospital. And that way, from a privacy standpoint, it covers things a little nicer.
AG: And so the physicians in this case don’t feel their information is vulnerable because they decide what to push out?
JH: Exactly. We have tried multiple models in our RHIO. ‘Everyone should see everything. It’s a pull model.’ And the docs say, ‘I have a hard time with that, the patient has certain preferences, I have certain control I want to maintain. But pushing a clinical summary — good, it’s between me and the doc I’m pushing it to.’ Not anyone can look at anything.
AG: When did you first start the conversation with the physician organization that you wanted to move in this direction?
JH: One year ago, we put together this vision, and we recognized it will cost about $4 million to initially execute putting up a hosting center, trying to roll out to our PCPs in the community. So then I had to go to the board, and not only the hospital board, but the physician organization board, and we agreed that we would do a $2 million physician and $2 million hospital contribution. And so building the governance, getting the funding, getting all the contracts done with eClinicalWorks and Concordant took some time. And I also brought in an ethical hacking firm called Third Brigade, and they are ensuring that all the things we’re building are incredibly secure. So all that, and all the planning and the project management, took about a year to do. So we’re now in throes of getting ready to do our pilot of three doctor’s offices between now and June. And once we finish our pilots, then we’ll be rolling out up to 300 docs. So obviously we’re refining cost models, figuring out exactly what it’s going to cost. I’ll know more in a couple of months.
AG: When did you pick eClinicalWorks?