One-on-One with Jane Metzger, Principal Researcher, Emerging Practices, CSC Corporation | Healthcare Informatics Magazine | Health IT | Information Technology Skip to content Skip to navigation

One-on-One with Jane Metzger, Principal Researcher, Emerging Practices, CSC Corporation

October 23, 2009
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Metzger says there’s probably no academic medical center that has fully met meaningful use requirements.

Jane Metzger, one of the leaders in the Waltham, Mass.-based Emerging Practices group at the Falls Church, Va.-based CSC Corporation, recently co-authored a report entitled, “Meaningful Use for Hospitals: The Top Ten Challenges,” with colleagues Erica Drazen and Beverly Bell. The report offers insights on the areas CIOs and other hospital leaders should focus on as they pursue federal funding under ARRA-HITECH, and contains a chart of the draft requirements for meaningful use for 2011, 2013, and 2015 highlighting how rigorous those requirements will be. Metzger recently spoke with Contributing Editor Mark Hagland about the report and the journey towards meaningful use certification.

Mark Hagland: There is a great deal of helpful information in your most recent report. The chart alone is quite fascinating.

Jane Metzger: Yes, people should really look at the chart. And people are focusing on CPOE and clinical documentation, so really, people are focusing on the big applications. And as we know, most hospitals and physician practices have a long way to go. But really, there are some other pieces of meaningful use that are very significant, one of them being the data analytics that you need, which of course means structured data, which implies some kind of capability to do fairly sophisticated data analysis. And I think the other piece that isn’t being focused on as much is the information exchange with patients. That’s one of the big, perhaps unexpected, parts of meaningful use for the hospital. Up until now, we’ve tended to think about PHRs and things like that, attached to physician practices. So I think that’s the second contribution of this paper, both through the chart, and through the calling-out of those other challenges.

Hagland: Everyone is focused on 2011; but the ramp-up required of hospital organizations in the four years following that year is very fast and very vigorous.

Metzger: That’s right, everyone is focused on 2011; but 2013 involves big increments of change. And to be ready for 2011, you need to be ready by the end of 2010. Now, you have three years to 2013 if you start today, but still, I agree with you, it’s a lot.

Hagland: Is there any justification for not moving forward now to implement the requirements under meaningful use, as they now stand?

Metzger: Well, I think that history always shows us that when CMS does something, the other payers follow. So I think it’s quite reasonable to expect that other payers may not ante up the incentive; but I bet they will get on board with the disincentives. And I think with such a large-scale, highly visible, national program, it will be difficult for hospitals to opt out, especially given the financial incentives involved. While those incentives may not cover the whole cost, we’ve been hearing from providers for years that cost was probably the single largest barrier; and now there are financial incentives. And even that involves support after the fact, you’re not going to get paid for your intentions, you’re going to get paid for your accomplishments. This whole program sort of eliminates at least the magnitude of that barrier.

Hagland: What is your sense of how academic medical centers are doing in terms of satisfying the meaningful use requirements? Are most fairly far along?

Metzger: There’s probably no academic medical center that’s 100 percent there today; there are a lot of nuances in the requirements.

Hagland: And for smaller or mid-sized community hospitals, how big a challenge is this right now?

Metzger: It’s a fairly big challenge, because the smaller and mid-sized community hospitals have small IT shops; and though they might have some hospitalists, they’re more likely to be managed by community physicians who are not employed by the hospital. And whenever you talk about new computer use for nurses, you’re talking about the single largest labor pool in the hospital. It’s definitely a big challenge for the average-sized community hospital. And given the requirements involved in achieving meaningful use, it’s not reasonable to think that the pace and scale of implementation required are going to be easily accomplished using existing resources.


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