Costs and fees are another sensitive topic among hospitals. Respondents identified fees as the top reason that would cause them to switch vendors. In addition, FitzGerald notes, health information system (HIS) integration, one of the top-rated solution attributes, was also one of the top drivers that would cause vendor replacement. Vendors should take note, he says: “If you are not making your story very clear as to how well-integrated you are, then you are missing a very important criterion that providers are looking for,” he says.
While 41 percent have signed three-year contracts with their vendors, a nearly equal number (38 percent) re-evaluate their agreements every one or two years. “There is constant scrutiny in getting the best deal from these vendors, especially when you factor in the fees, which is a top priority in getting the most for their money,” Johnson observes.
Healthcare Informatics 2010 August;27(8):30-31
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