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Healthcare Informatics 100 Company Profiles

July 21, 2009
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TELUS Health Solutions: Connecting health data from hospital to home

TELUS Health Solutions, headquartered in Montreal, jumped to #20 in the Healthcare Informatics Top 100, up from #33 the previous year. A wholly owned subsidiary of TELUS, one of the largest telecommunications companies in Canada, the organization's dramatic climb is the result of the Jan. 2008 acquisition of Emergis, the leading healthcare IT company in Canada. The merger resulted in the launch of an entirely new brand that is dedicated to developing, operating and commercializing a unique set of eHealth solutions for health systems around the world.

Backed by a comprehensive portfolio of solutions-ranging from sophisticated unified patient records and clinical applications to remote patient monitoring and personal health records-TELUS Health is leveraging its expertise in both healthcare IT systems and network infrastructure to create regional (and perhaps national) networks that link hospitals to each other, to outlying physician offices, and now, to patients at home.

TELUS Health's keystone Oacis Unified Patient Record solution pioneered the electronic health record industry within the United States, notes Francois Gratton, executive vice president of Healthcare Delivery Solutions at TELUS health Solutions. Deployed for more than 15 years at the Medical University of South Carolina, Charleston, S.C., Oacis is one of the few electronic patient record solutions that can completely unify records throughout and between healthcare departments and facilities, without the cost and risk of replacing existing IT infrastructure.

Over the past several years, TELUS Health has continued to win key installation contracts for Oacis, Gratton says. Oacis has been successfully deployed for more than three years at Montreal's McGill University Health Centre and the University of Montreal Medical University Hospital. the Montreal Region Health Authority awarded TELUS Health with a $31.5 million contract extension in May 2009 to expand the Oacis project, which will eventually connect at least 89 medical facilities including hospitals, clinics and doctors' offices.

TELUS Health is also investing in areas that foster collaboration, drive prevention and empower the patient. These innovative technologies, such as Remote Patient Monitoring, Mobile Wound Care, iScheduler for Telehealth/Telemedicine and TELUS health space are accelerating the creation of new patient-centric care delivery models that will reduce health system costs while improving patient outcomes.

In June, the Centre de Santé des Services Sociaux de Pointe-de-l'Île of Montreal committed to a five-year contract to employ TELUS Health's Remote Patient Monitoring system. Each year, at least 500 of its patients with Chronic Obstructive Pulmonary Disease (COPD), diabetes, hypertension and/or congestive heart failure will use a home-based touchpad device to exchange vital information with their care management team.

On the consumer health front, TELUS Health is developing a pan-Canadian consumer eHealth service, TELUS health space, powered by Microsoft HealthVault. The service will be the first of its kind in Canada, allowing consumers to manage and store their personal health information and have access to applications like personal health record, chronic disease management, pediatric care and wellness products that will allow better management of their health and the health of their family.

This new service will enable the exchange of health information across the continuum of care between consumer-based PHRs, clinic-based EMRs and hospital-based EHRs, Gratton explains. “We firmly believe in empowering consumers to take over the management of their own health information,” he says. “And by integrating Oacis with TELUS health space, patient information will be able to come both from the hospital's health record and from the data entered by the patients themselves. It's the beginning of an exciting new era in health management, prevention and wellness.”

TELUS Health Solutions is passionate about healthcare-the company has committed $100 million over the next three years for capital investments in healthcare technology infrastructure to assist in moving health from the treatment of symptoms to the prevention of illness.

“TELUS Health Solutions is the number one healthcare IT company in Canada, and we intend to maintain this position as we grow into new markets,” Gratton says. “To do this, we will continue to develop and expand our portfolio to help healthcare systems change and adapt to new realities because, as we all know, medicine is constantly advancing and the information and communications technology to support it must advance as well.”

MED3OOO: Optimizing physician practices in the office and beyond

MED3OOO, a national healthcare management and technology company, is enjoying another exciting year, thanks to its new client wins and partnerships.

Ranking #34 on the Healthcare Informatics Top 100, MED3OOO is maturing through its recent investments, including the 2007 acquisition of Pathology Service Associates (PSA), the country's largest private provider of pathology revenue cycle management (RCM) services.


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