The Chicago-based American Medical Association (AMA) and Press Ganey Associates Inc. (South Bend, Ind.) announced a collaborative effort to provide physicians with a new Web-based tool for measuring the satisfaction of their patients. RealTime collects and evaluates patient feedback and provides information to help physicians improve their practices and better meet the needs of their patients.
By providing patients with a proactive outlet for feedback on their office experiences in an electronic survey format, RealTime delivers instant information that physicians can use to reduce wait times, improve patient communication, enhance the appearance of a practice and manage the courtesy and friendliness of staff.
The new application uses an electronic survey developed uniquely for this joint project and generates a series of reports including summaries, trends and comparisons of de-identified patient survey results. Participating physicians can identify drivers of satisfaction, analyze profiles of their most satisfied patients and create blinded comparisons to other physician practices. Physicians will also receive access to practice improvement webinars and materials from the AMA’s Practice Management Center.