AMA, Press Ganey Associates Team up on Patient Satisfaction Tool | Healthcare Informatics Magazine | Health IT | Information Technology Skip to content Skip to navigation

AMA, Press Ganey Associates Team up on Patient Satisfaction Tool

October 29, 2010
by root
| Reprints

The Chicago-based American Medical Association (AMA) and Press Ganey Associates Inc. (South Bend, Ind.) announced a collaborative effort to provide physicians with a new Web-based tool for measuring the satisfaction of their patients. RealTime collects and evaluates patient feedback and provides information to help physicians improve their practices and better meet the needs of their patients.

By providing patients with a proactive outlet for feedback on their office experiences in an electronic survey format, RealTime delivers instant information that physicians can use to reduce wait times, improve patient communication, enhance the appearance of a practice and manage the courtesy and friendliness of staff.

The new application uses an electronic survey developed uniquely for this joint project and generates a series of reports including summaries, trends and comparisons of de-identified patient survey results. Participating physicians can identify drivers of satisfaction, analyze profiles of their most satisfied patients and create blinded comparisons to other physician practices. Physicians will also receive access to practice improvement webinars and materials from the AMA’s Practice Management Center.


Topics

News

Report: Healthcare Organizations Struggle with Human Error in Securing PHI

In the first nine months of 2017, unintended disclosure accounted for 41 percent of healthcare data breach incidents, according to a report from specialist insurer Beazley.

Three More Providers Receive 2017 HIMSS Davies Awards

Three patient care organizations have received the 2017 global Healthcare Information and Management Systems Society (HIMSS) Enterprise Nicholas E. Davies Award of Excellence for healthcare technology innovations that improve patient outcomes.

Medtronic, American Well Team Up to Integrate Telehealth Capabilities

Medtronic and American Well announced a partnership to offer a telehealth solution focused on the unique needs of the complex, chronic, co-morbid patient population.

Medsphere Merges with RCM Vendor Stockell

Medsphere Systems Corp., developer of the OpenVista electronic health record, is merging with Stockell Healthcare Systems, which offers a suite of revenue cycle management tools.

Report: Insider Threats to Patient Data Remain Unnoticed

Of the reported healthcare data breach incidents that occurred in September, it took an average of 387 days for healthcare organizations to discover a breach had occurred, according to a report from cybersecurity software company Protenus.

Reports: Ex-Pharma Exec Alex Azar Emerges as Trump’s Top Pick for HHS Secretary

President Donald Trump could be on the verge of tapping Alex Azar, a former pharmaceutical industry executive and George W. Bush administration official, as the next HHS Secretary, according to media reports.