IBM Teams Up with Salesforce on Artificial Intelligence | Healthcare Informatics Magazine | Health IT | Information Technology Skip to content Skip to navigation

IBM Teams Up with Salesforce on Artificial Intelligence

March 7, 2017
| Reprints

IBM and Salesforce, a customer relationship management provider, have announced a strategic partnership to deliver joint solutions designed to leverage artificial intelligence, with implications for AI-powered customer engagement solutions for the healthcare industry.

The partnership will integrate IBM’s Watson AI capabilities directly into the Salesforce Intelligent Customer Success Platform, with the goal of combining deep customer insights from Salesforce Einstein with Watson's structured and unstructured data sources.

The IBM Watson and Salesforce Einstein platforms will work together to create AI-powered customer engagement across industries, including healthcare, financial services and weather, the company said in a joint press release.

Both companies already have healthcare platforms: Salesforce Health Cloud’s patient relationship management software incorporates Einstein and IBM Watson for Oncology analyzes the meaning and context of structured and unstructured data in clinical notes and reports to assist doctors with selecting a treatment pathway.

The initial rollout of IBM and Salesforce's products will include IBM Weather Insights for Salesforce and IBM Application Integration Suite for Salesforce.

“Within a few years, every major decision—personal or business—will be made with the help of AI and cognitive technologies,” Ginni Rometty, chairman, president and chief executive officer, IBM, said in a prepared statement. “This year we expect Watson will touch one billion people—through everything from oncology and retail to tax preparation and cars. Now, with today's announcement, the power of Watson will serve the millions of Salesforce and Einstein customers and developers to provide an unprecedented understanding of customers."

Get the latest information on Health IT and attend other valuable sessions at this two-day Summit providing healthcare leaders with educational content, insightful debate and dialogue on the future of healthcare and technology.

Learn More



Study will Leverage Connecticut HIE to Help Prevent Suicides

A new study will aim to leverage CTHealthLink, a physician-led health information exchange (HIE) in Connecticut, to help identify the factors leading to suicide and to ultimately help prevent those deaths.

Duke Health First to Achieve HIMSS Stage 7 Rating in Analytics

North Carolina-based Duke Health has become the first U.S. healthcare institution to be awarded the highest honor for analytic capabilities by HIMSS Analytics.

NIH Releases First Dataset from Adolescent Brain Development Study

The National Institutes of Health (NIH) announced the release of the first dataset from the Adolescent Brain Cognitive Development (ABCD) study, which will enable scientists to conduct research on the many factors that influence brain, cognitive, social, and emotional development.

Boston Children's Accelerates Data-Driven Approach to Clinical Research

In an effort to bring a more data-driven approach to clinical research, Boston Children’s Hospital has joined the TriNetX global health research network.

Paper Records, Films Most Common Type of Healthcare Data Breach, Study Finds

Despite the high level of hospital adoption of electronic health records and federal incentives to do so, paper and films were the most frequent location of breached data in hospitals, according to a recent study.

AHA Appoints Senior Advisor for Cybersecurity and Risk

The American Hospital Association (AHA) has announced that John Riggi has joined the association as senior advisor for cybersecurity and risk.