IBM Teams Up with Salesforce on Artificial Intelligence | Healthcare Informatics Magazine | Health IT | Information Technology Skip to content Skip to navigation

IBM Teams Up with Salesforce on Artificial Intelligence

March 7, 2017
by
| Reprints

IBM and Salesforce, a customer relationship management provider, have announced a strategic partnership to deliver joint solutions designed to leverage artificial intelligence, with implications for AI-powered customer engagement solutions for the healthcare industry.

The partnership will integrate IBM’s Watson AI capabilities directly into the Salesforce Intelligent Customer Success Platform, with the goal of combining deep customer insights from Salesforce Einstein with Watson's structured and unstructured data sources.

The IBM Watson and Salesforce Einstein platforms will work together to create AI-powered customer engagement across industries, including healthcare, financial services and weather, the company said in a joint press release.

Both companies already have healthcare platforms: Salesforce Health Cloud’s patient relationship management software incorporates Einstein and IBM Watson for Oncology analyzes the meaning and context of structured and unstructured data in clinical notes and reports to assist doctors with selecting a treatment pathway.

The initial rollout of IBM and Salesforce's products will include IBM Weather Insights for Salesforce and IBM Application Integration Suite for Salesforce.

“Within a few years, every major decision—personal or business—will be made with the help of AI and cognitive technologies,” Ginni Rometty, chairman, president and chief executive officer, IBM, said in a prepared statement. “This year we expect Watson will touch one billion people—through everything from oncology and retail to tax preparation and cars. Now, with today's announcement, the power of Watson will serve the millions of Salesforce and Einstein customers and developers to provide an unprecedented understanding of customers."
 

Get the latest information on Health IT and attend other valuable sessions at this two-day Summit providing healthcare leaders with educational content, insightful debate and dialogue on the future of healthcare and technology.

Learn More

Topics

News

ONC Roundup: Senior Leadership Changes Spark Questions

The Office of the National Coordinator for Health IT (ONC) has continued to experience changes within its upper leadership, leading some folks to again ponder what the health IT agency’s role will be moving forward.

Media Report: Walmart Hires Former Humana Executive to Run Health Unit

Reigniting speculation that Walmart and insurer Humana are exploring ways to forge a closer partnership, Walmart Inc. has hired a Humana veteran to run its health care business, according to a report from Bloomberg.

Value-Based Care Shift Has Halted, Study Finds

A new study of 451 physicians and health plan executives suggests that progress toward value-based care has stalled. In fact, it may have even taken a step backward over the past year, the research revealed.

Study: EHRs Tied with Lower Hospital Mortality, But Only After Systems Have Matured

Over the past decade, there has been significant national investment in electronic health record (EHR) systems at U.S. hospitals, which was expected to result in improved quality and efficiency of care. However, evidence linking EHR adoption to better care is mixed, according to medical researchers.

Nursing Notes Can Help Predict ICU Survival, Study Finds

Researchers at the University of Waterloo in Ontario have found that sentiments in healthcare providers’ nursing notes can be good indicators of whether intensive care unit (ICU) patients will survive.

Health Catalyst Completes Acquisition of HIE Technology Company Medicity

Salt Lake City-based Health Catalyst, a data analytics company, has completed its acquisition of Medicity, a developer of health information exchange (HIE) technology, and the deal adds data exchange capabilities to Health Catalyst’s data, analytics and decision support solutions.