Black Book: EHR Satisfaction Growing Among Large Physician Practices | Healthcare Informatics Magazine | Health IT | Information Technology Skip to content Skip to navigation

Black Book: EHR Satisfaction Growing Among Large Physician Practices

August 20, 2015
by Rajiv Leventhal
| Reprints

There appears to be a shift upward in physician experience across the large practice and clinic sector when it comes to electronic health record (EHR) satisfaction, according to an annual survey by Black Book Market Research.

Black Book first began measuring EHR satisfaction among providers six years ago. In 2013, 92 percent of multispecialty groups using electronic records were “very dissatisfied” with the ability of their systems to improve clinical workload, documentation and user functionalities.  In 2015, comparably, 71 percent of all large practice clinicians stated their optimization expectations of top ranked Black Book EHR vendors were being met or exceeded according to physician and clinician experience. Eighty-two percent of administrative and support staff declared upgraded operational and financial developments, as well. For this survey, more than 27,000 EHR users participated in the 2015 polls of client experience in a sweeping five month study.

Interestingly enough, a recent physician-based survey from online resource organization AmericanEHR Partners and the American Medical Association (AMA) found that compared to five years ago, more physicians are reporting being dissatisfied or very dissatisfied with their EHR system.

What’s more, the Black Book survey found that Allscripts, Greenway, McKesson and athenahealth recorded the largest increases in client satisfaction over the past year among the large group practice sector of medical care delivery. According to the survey results of 1,304 large practices, overall satisfaction improved as follows:

  • Physician experience satisfaction, from 8 percent (2013), to 31 percent (2014) to 67 percent in Q2 2015.
  • Physician documentation improvements, from 10 percent (2013), to 28 percent (2014) to 63 percent in Q2 2015.
  • Practice productivity enhancements, from 7 percent (2013), to 17 percent (2014) to 68 percent in Q2 2015.

Users of the top four ranked EHR systems agreed that vendor investments in 2014 and 2015 have attributed update and releases (34 percent), practice assessments (44 percent), clinical workflow enhancements (60 percent), revenue cycle management and analytics value adds (89 percent), population health capabilities (33 percent) and solicited physician feedback (90 percent) have contributed the most to their rise in overall system satisfaction.

Significant decreases in satisfaction were also noted by users of several clinic-oriented EHR users that failed in regional connectivity attempts (76 percent), implementation and training (77 percent), and customer support (85 percent).

“Meaningful use deadlines, total integration and reliable delivery may have influenced large group practice buyers to purchase initial EHRs from 2010 through 2013, but replacement buyers sought better EHR tools in 2014 that include patient engagement, true interoperability, enhanced usability and productivity gains,” Doug Brown, managing partner of Black Book, said in a statement. “There was also a measureable shift in loyalty to vendors that offered a robust, core EHR to accommodate evolving reforms.”   

Among those surveyed, Black Book revealed just 18 percent of implemented large practices and clinics are in the discussion or execution stages of replacing their original EHR by 2016 year end. Opportunities for product penetration among current client bases of the top ranked EHR vendors were also recorded in the 2015 survey. 

According to large practice executives and physicians, the primary reasons for top vendors succeeding in product penetration into their current client bases in the second half of 2015 include: client education (42 percent); product bundling (31 percent) and marketing (26 percent).

“EHR firms with a wide offering of products including health information exchange, population health tools, revenue cycle management services, patient portals, dashboards and analytics are emerging as the next wave of healthcare technology leaders,” said Brown. “These leading vendors are assisting their clients in assessing current practice operations to meet the demands of ICD-10, payment reform, connectivity beyond closed networks, revenue cycle management gaps, and population health tools, and recommending effective options within the same vendor suite.”

Get the latest information on Health IT and attend other valuable sessions at this two-day Summit providing healthcare leaders with educational content, insightful debate and dialogue on the future of healthcare and technology.

Learn More

Topics

Comments

Thank you for sharing post.It found an up as in physician experience across the large practice and clinic leaps in satisfaction among them.Just as providers are responsible for patient care and satisfaction.A physician recruitment firm is the right company for you if you are looking for new work opportunities.Doctors who are looking for a new position often have a job, however, making contact difficult.

News

Geisinger, AstraZeneca Partner on Asthma App Suite

Geisinger has partnered with pharmaceutical company AstraZeneca to create a suite of products that integrate into the electronic health record and engage asthma patients and their providers in co-managing the disease.

Analysis: Healthcare Ransomware Attacks Decline in First Half of 2018

In the first half of 2018, ransomware events in major healthcare data breaches diminished substantially compared to the same time period last year, as cyber attackers move on to more profitable activities, such as cryptojacking, according to a new report form cybersecurity firm Cryptonite.

Dignity Health, UCSF Health Partner to Improve the Digital Patient Experience

Dignity Health and UCSF Health are collaborating to develop a digital engagement platform that officials believe will provide information and access to patients when and where they need it as they navigate primary and preventive care, as well as more acute or specialty care.

Report: Digital Health VC Funding Surges to Record $4.9 Billion in 2018

Global venture capital funding for digital health companies in the first half of 2018 was 22 percent higher year-over-year (YoY) with a record $4.9 billion raised in 383 deals compared to the $4 billion in 359 deals in the same time period last year, according to Mercom Capital Group’s latest report.

ONC Roundup: Senior Leadership Changes Spark Questions

The Office of the National Coordinator for Health IT (ONC) has continued to experience changes within its upper leadership, leading some folks to again ponder what the health IT agency’s role will be moving forward.

Media Report: Walmart Hires Former Humana Executive to Run Health Unit

Reigniting speculation that Walmart and insurer Humana are exploring ways to forge a closer partnership, Walmart Inc. has hired a Humana veteran to run its health care business, according to a report from Bloomberg.