Black Book: EHR Satisfaction Growing Among Large Physician Practices | Healthcare Informatics Magazine | Health IT | Information Technology Skip to content Skip to navigation

Black Book: EHR Satisfaction Growing Among Large Physician Practices

August 20, 2015
by Rajiv Leventhal
| Reprints

There appears to be a shift upward in physician experience across the large practice and clinic sector when it comes to electronic health record (EHR) satisfaction, according to an annual survey by Black Book Market Research.

Black Book first began measuring EHR satisfaction among providers six years ago. In 2013, 92 percent of multispecialty groups using electronic records were “very dissatisfied” with the ability of their systems to improve clinical workload, documentation and user functionalities.  In 2015, comparably, 71 percent of all large practice clinicians stated their optimization expectations of top ranked Black Book EHR vendors were being met or exceeded according to physician and clinician experience. Eighty-two percent of administrative and support staff declared upgraded operational and financial developments, as well. For this survey, more than 27,000 EHR users participated in the 2015 polls of client experience in a sweeping five month study.

Interestingly enough, a recent physician-based survey from online resource organization AmericanEHR Partners and the American Medical Association (AMA) found that compared to five years ago, more physicians are reporting being dissatisfied or very dissatisfied with their EHR system.

What’s more, the Black Book survey found that Allscripts, Greenway, McKesson and athenahealth recorded the largest increases in client satisfaction over the past year among the large group practice sector of medical care delivery. According to the survey results of 1,304 large practices, overall satisfaction improved as follows:

  • Physician experience satisfaction, from 8 percent (2013), to 31 percent (2014) to 67 percent in Q2 2015.
  • Physician documentation improvements, from 10 percent (2013), to 28 percent (2014) to 63 percent in Q2 2015.
  • Practice productivity enhancements, from 7 percent (2013), to 17 percent (2014) to 68 percent in Q2 2015.

Users of the top four ranked EHR systems agreed that vendor investments in 2014 and 2015 have attributed update and releases (34 percent), practice assessments (44 percent), clinical workflow enhancements (60 percent), revenue cycle management and analytics value adds (89 percent), population health capabilities (33 percent) and solicited physician feedback (90 percent) have contributed the most to their rise in overall system satisfaction.

Significant decreases in satisfaction were also noted by users of several clinic-oriented EHR users that failed in regional connectivity attempts (76 percent), implementation and training (77 percent), and customer support (85 percent).

“Meaningful use deadlines, total integration and reliable delivery may have influenced large group practice buyers to purchase initial EHRs from 2010 through 2013, but replacement buyers sought better EHR tools in 2014 that include patient engagement, true interoperability, enhanced usability and productivity gains,” Doug Brown, managing partner of Black Book, said in a statement. “There was also a measureable shift in loyalty to vendors that offered a robust, core EHR to accommodate evolving reforms.”   

Among those surveyed, Black Book revealed just 18 percent of implemented large practices and clinics are in the discussion or execution stages of replacing their original EHR by 2016 year end. Opportunities for product penetration among current client bases of the top ranked EHR vendors were also recorded in the 2015 survey. 

According to large practice executives and physicians, the primary reasons for top vendors succeeding in product penetration into their current client bases in the second half of 2015 include: client education (42 percent); product bundling (31 percent) and marketing (26 percent).

“EHR firms with a wide offering of products including health information exchange, population health tools, revenue cycle management services, patient portals, dashboards and analytics are emerging as the next wave of healthcare technology leaders,” said Brown. “These leading vendors are assisting their clients in assessing current practice operations to meet the demands of ICD-10, payment reform, connectivity beyond closed networks, revenue cycle management gaps, and population health tools, and recommending effective options within the same vendor suite.”

Get the latest information on ICD10 and attend other valuable sessions at this two-day Summit providing healthcare leaders with educational content, insightful debate and dialogue on the future of healthcare and technology.

Learn More

Topics

Comments

Thank you for sharing post.It found an up as in physician experience across the large practice and clinic leaps in satisfaction among them.Just as providers are responsible for patient care and satisfaction.A physician recruitment firm is the right company for you if you are looking for new work opportunities.Doctors who are looking for a new position often have a job, however, making contact difficult.

News

NewYork-Presbyterian, Walgreens Partner on Telemedicine Initiative

NewYork-Presbyterian and Walgreens are collaborating to bring expanded access to NewYork-Presbyterian’s healthcare through new telemedicine services, the two organizations announced this week.

ONC Releases Patient Demographic Data Quality Framework

The Office of the National Coordinator for Health IT (ONC) developed a framework to help health systems, large practices, health information exchanges and payers to improve their patient demographic data quality.

AMIA, Pew Urge Congress to Ensure ONC has Funding to Implement Cures Provisions

The Pew Charitable Trusts and the American Medical Informatics Association (AMIA) have sent a letter to congressional appropriators urging them to ensure that ONC has adequate funding to implement certain 21st Century Cures Act provisions.

Former Michigan Governor to Serve as Chair of DRIVE Health

Former Michigan Governor John Engler will serve as chair of the DRIVE Health Initiative, a campaign aimed at accelerating the U.S. health system's transition to value-based care.

NJ Medical Group Launches Statewide HIE, OneHealth New Jersey

The Medical Society of New Jersey (MSNJ) recently launched OneHealth New Jersey, a statewide health information exchange (HIE) that is now live.

Survey: 70% of Providers Using Off-Premises Computing for Some Applications

A survey conducted by KLAS Research found that 70 percent of healthcare organizations have moved at least some applications or IT infrastructure off-premises.