Data on Communication Processes Improve Transitions of Care, Study Finds | Healthcare Informatics Magazine | Health IT | Information Technology Skip to content Skip to navigation

Data on Communication Processes Improve Transitions of Care, Study Finds

September 3, 2014
by Gabriel Perna
| Reprints

Transitions of care can be improved when providers share significant data on communication processes, according to a new study.

Researchers at the Healthcentric Advisors, a non-profit healthcare quality improvement agency in Providence, R.I., as well as Rhode Island healthcare providers, health plans, state agencies, and other stakeholders, developed communication standards on transitions of care. They then worked with 10 hospitals to monitor adherence to the standards.

What they found is that by auditing the hospitals’ adherence to the standards and providing staff with reports on how they were doing, it increased the amount of times hospital staff communicated necessary information to outpatient primary care physicians (PCPs). Specifically, clinical information sent at discharge increased from 30 percent to 94 percent, hospital clinicians' contact information provided at discharge increased from 63 percent to 97 percent, and notification of hospitalization increased from 82 percent to 87 percent.

Also increasing was the rate of hospital staff scheduled follow-up appointments, from 55 percent to 90 percent. While these processes and standards were in place, Rhode Island's overall readmission rate decreased more than 18 percent – from 14.12 to 11.52 per 1,000 Medicare beneficiaries.

"These communication processes seem very logistical and intuitive," Rosa Baier, Senior Scientist at Healthcentric Advisors and lead author of the study, said in a statement. "Most people assume that this type of communication is already occurring, and are really surprised to learn how much it varies from one clinician to another, even at the same hospital. An intervention like this one allows staff to see how well their hospital is performing and then use that information to improve."





NewYork-Presbyterian, Walgreens Partner on Telemedicine Initiative

NewYork-Presbyterian and Walgreens are collaborating to bring expanded access to NewYork-Presbyterian’s healthcare through new telemedicine services, the two organizations announced this week.

ONC Releases Patient Demographic Data Quality Framework

The Office of the National Coordinator for Health IT (ONC) developed a framework to help health systems, large practices, health information exchanges and payers to improve their patient demographic data quality.

AMIA, Pew Urge Congress to Ensure ONC has Funding to Implement Cures Provisions

The Pew Charitable Trusts and the American Medical Informatics Association (AMIA) have sent a letter to congressional appropriators urging them to ensure that ONC has adequate funding to implement certain 21st Century Cures Act provisions.

Former Michigan Governor to Serve as Chair of DRIVE Health

Former Michigan Governor John Engler will serve as chair of the DRIVE Health Initiative, a campaign aimed at accelerating the U.S. health system's transition to value-based care.

NJ Medical Group Launches Statewide HIE, OneHealth New Jersey

The Medical Society of New Jersey (MSNJ) recently launched OneHealth New Jersey, a statewide health information exchange (HIE) that is now live.

Survey: 70% of Providers Using Off-Premises Computing for Some Applications

A survey conducted by KLAS Research found that 70 percent of healthcare organizations have moved at least some applications or IT infrastructure off-premises.