Data on Communication Processes Improve Transitions of Care, Study Finds | Healthcare Informatics Magazine | Health IT | Information Technology Skip to content Skip to navigation

Data on Communication Processes Improve Transitions of Care, Study Finds

September 3, 2014
by Gabriel Perna
| Reprints

Transitions of care can be improved when providers share significant data on communication processes, according to a new study.

Researchers at the Healthcentric Advisors, a non-profit healthcare quality improvement agency in Providence, R.I., as well as Rhode Island healthcare providers, health plans, state agencies, and other stakeholders, developed communication standards on transitions of care. They then worked with 10 hospitals to monitor adherence to the standards.

What they found is that by auditing the hospitals’ adherence to the standards and providing staff with reports on how they were doing, it increased the amount of times hospital staff communicated necessary information to outpatient primary care physicians (PCPs). Specifically, clinical information sent at discharge increased from 30 percent to 94 percent, hospital clinicians' contact information provided at discharge increased from 63 percent to 97 percent, and notification of hospitalization increased from 82 percent to 87 percent.

Also increasing was the rate of hospital staff scheduled follow-up appointments, from 55 percent to 90 percent. While these processes and standards were in place, Rhode Island's overall readmission rate decreased more than 18 percent – from 14.12 to 11.52 per 1,000 Medicare beneficiaries.

"These communication processes seem very logistical and intuitive," Rosa Baier, Senior Scientist at Healthcentric Advisors and lead author of the study, said in a statement. "Most people assume that this type of communication is already occurring, and are really surprised to learn how much it varies from one clinician to another, even at the same hospital. An intervention like this one allows staff to see how well their hospital is performing and then use that information to improve."



Get the latest information on Health IT and attend other valuable sessions at this two-day Summit providing healthcare leaders with educational content, insightful debate and dialogue on the future of healthcare and technology.

Learn More



Cumberland Consulting Buys LinkEHR, Provider of Epic Help Desk Services

Cumberland Consulting Group, a healthcare consulting and services firm, has acquired LinkEHR, which provides remote application support, including Epic help desk services.

Population Health Tool that Provides City-Level Social Determinants Data Expands to 500 Cities

A data visualization tool that helps city officials understand the health status of their population, called the City Health Dashboard, has now expanded to 500 of the largest cities in the U.S., enabling local leaders to identify and take action around the most pressing health needs in their cities and communities.

Trump will Nominate Acting VA Secretary Wilkie for Permanent Position

Just a day after the Department of Veterans Affairs (VA) and Cerner inked their $10 billion EHR (electronic health record) deal, President Trump said he would be nominating Acting VA Secretary Robert Wilkie for the permanent position.

ONC Names API Server Showdown Stage 2 Winner

The Office of the National Coordinator for Health Information Technology (ONC) has named 1UpHealth as the Stage 2 winner of the “Secure API Server Showdown” challenge.

EHNAC Developing Trusted Exchange Accreditation Program

To align with the Trusted Exchange Framework and Common Agreement, the Electronic Healthcare Network Accreditation Commission, a nonprofit standards development organization and accrediting body, is working with other organizations to establish a new Trusted Exchange Accreditation Program.

Lawmakers Demand New VA CIO, Citing “Malign Neglect” on EHR Project

A group of Democratic federal lawmakers, five senators and six members of Congress, are calling out the U.S. Department of Veterans Affairs (VA) for what they call “malign neglect” in the agency’s efforts to achieve electronic health record (EHR) modernization.