Yale New Haven Hospital Works with Epic to Create Capacity Command Center | Healthcare Informatics Magazine | Health IT | Information Technology Skip to content Skip to navigation

Yale New Haven Hospital Works with Epic to Create Capacity Command Center

January 26, 2018
by David Raths
| Reprints
Dashboards allow nurses, physicians and administrators to react to changing conditions in real time

Yale New Haven Hospital (YNHH) and Epic Systems have worked together to create a Capacity Command Center (CCC) that they say combines real-time data analytics with physical co-location of key operational services to enhance patient safety and care quality.

YNHH claims the CCC innovates in two ways: First, it leverages the huge amounts of operational data generated by the Epic EHR and generates dashboards that allow nurses, physicians and administrators to react to changing conditions in real time. Second, representatives from all relevant operational areas are physically located in one location to facilitate easy communication and coordination. The health system claims this is essential to ensure that it operates at peak levels at all times, and especially when admitted patient volumes are surging.

The dashboards were developed to show a variety of real-time metrics such as bed capacity, bed cleaning turnaround time, patient transport times, delays for procedures and tests, ambulatory utilization and quality and safety indicators. The dashboards, which are visible on the command center screens as well as accessible through Epic by physicians and staff alike, increase real-time operational transparency, according to YNHH.

The physical co-location of key operational services, like bed management, patient transport, the Emergency Department, Environmental Services, nursing staffing, and care coordination, has increased collaborative critical thinking because staff can speak in real time about how to make sure patients are in the right place at the right time and receive the care they need. The increased access to data has already driven process changes. For example, the infection prevention staff can identify all patients in the hospital with Foley catheters, review their charts, and have discussions with nurses and physicians about removing the catheters, since prolonged Foley catheter use directly relates to catheter-associated urinary tract infections.

“Through the CCC, we’re using the enormous amounts of data available from Epic and other sources to improve care, safety and the patient experience,” said Ohm Deshpande, M.D., director, Utilization Review and Clinical Redesign at YNHHS, in a prepared statement. “The center provides the right information to the right people at the right time, to enable the right actions.”



Get the latest information on Health IT and attend other valuable sessions at this two-day Summit providing healthcare leaders with educational content, insightful debate and dialogue on the future of healthcare and technology.

Learn More



KLAS Research: Small Hospitals’ Buying Decisions Impacting EMR Market Share

A new KLAS Research report tracks shifts in electronic medical record (EMR) vendor market share among acute care hospitals, and finds that smaller hospitals are seeking technology solutions that meet their needs and limited budgets, and these contracts are making a mark on the EMR market.

Survey: Majority of Providers Predict Success for New Generic Drug Company, Project Rx

Back in January, four health systems, in consultation with the VA, announced a collaboration to develop a new, not-for-profit generic drug company. A survey has found that 90 percent of providers say they would become customers of the new venture.

Personalized Medicine Awareness Low Among U.S. Adults, Survey Finds

Genetics and personalized medicine are not top of mind for the general public in the U.S., according to a recent survey from GenomeWeb and the Personalized Medicine Coalition.

Industry Organizations Praise Senate Passage of VA Mission Act

The U.S. Senate on Wednesday passed, by a vote of 92-5, a major Veterans Affairs (VA) reform bill that includes health IT-related provisions to improve health data exchange between VA healthcare providers and community care providers.

NIH Issues Funding Announcement for All of Us Genomic Research Program

The National Institutes of Health’s (NIH) “All of Us” Research Program has issued a funding announcement for genome centers to generate genotype and whole genome sequence data from participants’ biosamples.

MGMA: Physician Compensation Data Illustrates Nationwide PCP Shortage

Primary care physicians’ compensation rose by more than 10 percent over the past five years, representing an increase which is nearly double that of specialty physicians’ compensation over the same period, according to the Medical Group Management Association (MGMA).