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Kaiser Permanente’s PHR Reaches Four Million Users

August 6, 2012
by Gabriel Perna
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Integrated healthcare provider Kaiser Permanente has announced that its personal health record My Health Manager has reached a total of four million users, representing 63 percent of its eligible membership. Overall, users signed onto the PHR more than 100 million times in the last year alone, with 29.7 million lab results viewed online, 12.2 million emails sent to providers, 10 million prescriptions refilled, and 2.7 million appointments scheduled.

"My Health Manager empowers members to take charge of their health, and our data show that they are doing just that," George Halvorson, chairman and chief executive officer of Kaiser Permanente, said in a statement. "In the last six months, 67 percent of registered members signed on to My Health Manager two or more times. By revisiting the website, our members are getting a complete picture of their health past, so they can make the best health choices in the future."

My Health Manager allows its members to view their medical record, email their providers, check lab test results, order prescription refills, and manage appointments from their computers or handheld devices. It also connects consumers to health information on kp.org, including physician-approved information about lab tests, drugs and health conditions.

Kaiser Permanente has made My Health Manager available on mobile devices as well, with an-optimized website and iPhone and Android apps. Since its launch in late January, the mobile-optimized kp.org website has received more than 9.7 million visit sessions, accounting for 16 percent of total traffic to kp.org in the month of July. Kaiser’s Android app has had more than 126,000 downloads since Jan. 24 and its iPhone app has had more than 109,000 downloads since May 8.

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