Kaiser Permanente Study Finds Quality Increase as Patients, Physicians E-mail | Healthcare Informatics Magazine | Health IT | Information Technology Skip to content Skip to navigation

Kaiser Permanente Study Finds Quality Increase as Patients, Physicians E-mail

July 12, 2010
by root
| Reprints

Secure patient-physician e-mail messaging improves the effectiveness of care for patients with diabetes and hypertension, according to new research by Oakland, Calif.-based Kaiser Permanente. The study, published in the July issue of Health Affairs, shows that health information technology improves quality of care scores.

The study observed 35,423 patients with diabetes, hypertension, or both, in Kaiser Permanente’s Southern California region, finding that use of secure patient-physician messaging in any two-month period was associated with statistically significant improvements in HEDIS (Healthcare Effectiveness Data and Information Set) care measurements. Results included 2.0 percentage-points to 6.5 percentage- points improvements in glycemic, cholesterol and blood pressure screening and control.

More than 556,000 secure patient-physician e-mail threads, containing more than 630,000 messages, were logged throughout the study. Patients initiated 85 percent of those threads, which shows that health IT is empowering patients to better manage their healthcare. Kaiser Permanente’s secure e-mail tool, called “E-mail my doctor,” is one of the most popular features of the My Health Manager comprehensive personal health record. My Health Manager, used by more than 3 million Kaiser Permanente members, provides patients with secure and timely access to lab test results, medication information and refill capabilities, summaries of their health conditions, appointment scheduling, and other important health information.


Topics

News

NewYork-Presbyterian, Walgreens Partner on Telemedicine Initiative

NewYork-Presbyterian and Walgreens are collaborating to bring expanded access to NewYork-Presbyterian’s healthcare through new telemedicine services, the two organizations announced this week.

ONC Releases Patient Demographic Data Quality Framework

The Office of the National Coordinator for Health IT (ONC) developed a framework to help health systems, large practices, health information exchanges and payers to improve their patient demographic data quality.

AMIA, Pew Urge Congress to Ensure ONC has Funding to Implement Cures Provisions

The Pew Charitable Trusts and the American Medical Informatics Association (AMIA) have sent a letter to congressional appropriators urging them to ensure that ONC has adequate funding to implement certain 21st Century Cures Act provisions.

Former Michigan Governor to Serve as Chair of DRIVE Health

Former Michigan Governor John Engler will serve as chair of the DRIVE Health Initiative, a campaign aimed at accelerating the U.S. health system's transition to value-based care.

NJ Medical Group Launches Statewide HIE, OneHealth New Jersey

The Medical Society of New Jersey (MSNJ) recently launched OneHealth New Jersey, a statewide health information exchange (HIE) that is now live.

Survey: 70% of Providers Using Off-Premises Computing for Some Applications

A survey conducted by KLAS Research found that 70 percent of healthcare organizations have moved at least some applications or IT infrastructure off-premises.