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KLAS: Gap Between PACS Vendors Is Wide

November 25, 2009
by root
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A new report from Orem, Utah-based


reveals sizable gaps between the scores of the highest- and lowest-performing PACS vendors, and underscores the impact vendor selection can have on an organization’s imaging strategy.

The study, entitled, The New PACS Market: From Gold Rush to Replacement, is the result of more than 1,600 provider interviews covering PACS products for large hospitals, community hospitals and outpatient clinics, says KLAS.

One area that saw a huge gap in scoring was acute care performance, with the top performer (GE Centricity PACS-IW) scoring 88.1, compared with 65 for the lowest performer (Cerner). There was a 15.8-point gap between vendors in the community hospital space, and a 14-point gap in the ambulatory market.

The report also examines the growing number of planned PACS replacements at the top end of the market. According to KLAS, nearly 9 percent of large hospitals indicated they were planning to replace their PACS, with the leading choice being products from McKesson, Philips and GE (Centricity PACS-IW).

The best-performing community PACS vendor was Infinitt with a score of 87.5, while Intelerad was the leader among ambulatory PACS vendors with an 89.2 performance score.

For more information or to purchase the report, please visit www.KLASresearch.com/reports.

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