KLAS: HIE Solutions See Drop in Provider Satisfaction | Healthcare Informatics Magazine | Health IT | Information Technology Skip to content Skip to navigation

KLAS: HIE Solutions See Drop in Provider Satisfaction

March 5, 2014
by Rajiv Leventhal
| Reprints

Overall provider satisfaction with health information exchange (HIE) solutions has dropped an average of 8 percent since last year as provider demands have outpaced vendor delivery, according to a new report from the Orem, Utah-based KLAS research.

 KLAS interviewed 219 HIE providers, both public and private. According to the report, grants are exhausted, public HIEs are struggling, and vendors are trying to deliver long-term value. Most vendors continue to experience flat or falling performance scores from customers as demands outpace delivery, the research shows. Three out of the four lowest-ranked vendors are industry veterans with high name recognition and market share: Medicity, Optum, and RelayHealth. Strong technology and service place Epic and Orion Health at the top of ranked vendors and elevate Allscripts and InterSystems in early results, KLAS reports.

In terms of HIE market share, electronic medical record (EMR) vendors may be ringing up the most sales due to relationships, price, and convenience. Nonetheless, vendors with EMR-agnostic solutions, including Allscripts, ICA, InterSystems, Siemens, and Orion Health, are making headway in the strength of their technology—a value proposition that was otherwise fading, according to the report.

Allscripts made headlines with its 2013 acquisition of dbMotion. Providers say that move has been a win, but Allscripts is treading a path that has proven to be treacherous for other vendors. Previous acquisitions of Medicity (Aetna), Axolotl (Optum), and MobileMD (Siemens) have resulted in plummeting performance as customers have experienced disruptions in service and product development.

The report suggests that the future has not yet arrived. HIE vendors have invested millions to add functionality to help them stay relevant in the future of accountable care and payment reform. Allscripts, InterSystems, and Optum currently have a head start, but overall adoption of and satisfaction with HIE-based analytics and patient engagement are moderate to low. Some providers hope to leverage these pieces yet, but many will likely delay doing so until vendors finally meet expectations for basic data exchange, says KLAS.

Get the latest information on Health IT and attend other valuable sessions at this two-day Summit providing healthcare leaders with educational content, insightful debate and dialogue on the future of healthcare and technology.

Learn More

Topics

News

MGMA: Physician Compensation Data Illustrates Nationwide PCP Shortage

Primary care physicians’ compensation rose by more than 10 percent over the past five years, representing an increase which is nearly double that of specialty physicians’ compensation over the same period, according to the Medical Group Management Association (MGMA).

Circulation, Buoy Health Collaborate on Integrated Platform for Patient Transportation

Boston-based startup Circulation Health, a ride-ordering exchange that coordinates medical transportation logistics using Lyft and other transportation partners, is partnering with Buoy Health, also based in Boston, to integrate their platforms to provide patients with an end-to-end healthcare experience.

HITRUST Provides NIST Cybersecurity Framework Certification

The Health Information Trust Alliance (HITRUST), security and privacy standards development and accreditation organization, announced this week a certification program for the National Institute of Standards and Technology's (NIST) Cybersecurity Framework (Framework).

Report: Interoperability in NHS England Faces Similar Barriers as U.S. Healthcare

Electronic patient record interoperability in NHS England is benefiting patient care, but interoperability efforts are facing barriers, including limited data sharing and cumbersome processes falling outside of the clinician workflow, according to a KLAS Research report.

Geisinger National Precision Health Hires Illumina Exec to Lead Business Development

Integrated health system Geisinger has hired a high-profile genetic counselor to head up business development for Geisinger National Precision Health, which was created to extend the Geisinger model on the national scene.

$30M VC Fund Launched to Spur Innovation in Cardiovascular Care

The American Heart Association, together with Philips and UPMC, has announced the launch of Cardeation Capital, a $30 million collaborative venture capital fund designed to spur healthcare innovation in heart disease and stroke care.