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KLAS: Providers Look for Healthcare Expertise Among BI Vendors

April 1, 2015
by Rajiv Leventhal
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As healthcare providers place more priority and focus on business intelligence (BI), they recognize the growing complexities of it and look for healthcare expertise and content among BI vendors, according to a new report from the Orem, Utah-based KLAS.

The report, “Analytics 2015: Moving toward the Continuum of Care,” surveyed healthcare providers and found Health Catalyst to be the best vendor in terms of understanding organization’s health analytics needs. Challenging experiences with complex tools and a search for faster results lead to consideration of vendors with healthcare-focused expertise and development. Health Catalyst stands out to providers for their healthcare leadership and clinical expertise and is seen as innovative with their technology, according to the report. Qlik is also increasingly noticed for their end-user/self-service BI approach and industry partnerships (including one with Health Catalyst).

What’s more, when providers think of aggregating disparate data sources, they often turn to cross-industry giants. SAP holds strong provider mindshare thanks to a pervasive BI market presence. IBM is referenced often for BI and artificial intelligence. Oracle receives notable consideration because of their database technology and multiple analytics products. Though referenced less, Microsoft is thought of for their data platforms and extract, transform and load (ETL) capabilities.

Additionally, Epic receives the most overall consideration for analytics going forward, with multi-year customer hesitation shifting to anticipation. Seen as placing a strong, new focus on analytics products’ development, Cerner likewise has seen a notable increase in mindshare. Qlik receives attention for their growing healthcare presence and focus, and Oracle is noted for considerations in health/life sciences analytics.

When asked which vendors are best with the emerging ability to aggregate data and report across the continuum of care (CoC), 36 percent responded “none.” Of the named vendors, seeing Epic’s integrated system as a foundation, providers expect Epic to provide CoC analytics. Rising on the radar is Allscripts dbMotion, which providers see as capable and positioned for analytics and care transitions in the CoC, according to the report.

"While providers' choices for vendor products and platforms are broad, some key trends are forming," said report author, Joe Van De Graaff.   "Among these are a notable gap of healthcare expertise among BI vendors, increased complexity in data aggregation, and a heightened call for analytics solutions for the continuum of care. The search is on for the vendor who can deliver."

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