Orem, Utah-based KLAS has released a report, “The Rise of eClinicalWorks: Separating Fact from Fiction,” examining why eClinicalWorks is gaining traction faster than any other ambulatory EMR vendor, and whether the company can sustain that growth and still effectively support existing customers.
The KLAS report found that the majority of providers interviewed were very satisfied with their eClinicalWorks EMR. Overall, 93 percent of customers stated that the EMR functionality met or exceeded their expectations, and 97 percent stated that the overall cost of adoption met or exceeded their expectations.
However, it adds, the company’s rapid growth has led to a number of challenges as corporate resources are stretched thinner. Support is a source of frustration for many, as some suggest it is the worst aspect of their relationship with eClinicalWorks. Integration with other clinical systems is also reported to be a significant challenge by a number of providers.
Despite these obstacles, however, it has delivered its EMR to a wide range of organizations, including state agencies, independent patient associations, multi-specialty organizations, and even corporate practices with Wal-Mart and Target, says KLAS.