According to the company, the total number of questions in the KLAS software and medical equipment performance evaluations is being reduced from 40 to 25, and the number of questions in the professional services evaluation is being reduced from 18 to 15. In addition, software and medical equipment will now be grouped into the following categories: Sales & Contracting, Implementation & Training, Functionality & Upgrades and Service & Support. The new categories for professional services are: Sales & Contracting, Service Delivery and General.
The goal of the changes, will go into effect Nov. 24, 2009, is to provide a tool that assesses vendor performance by focusing on questions that best differentiate vendors, and by eliminating some redundancy. Grouping evaluation questions in logical categories will allow providers, vendors and KLAS to more quickly identify vendor strengths and areas of improvement, it says.
For more information regarding the new evaluations, including details on the changes that have been made, or to download the new KLAS evaluations, click here.