KLAS: Smart Pumps Leading to Buyers Remorse for Some | Healthcare Informatics Magazine | Health IT | Information Technology Skip to content Skip to navigation

KLAS: Smart Pumps Leading to Buyers Remorse for Some

March 16, 2010
by root
| Reprints

Nearly one in five smart pump customers say they would not buy their current pump again, with one notable exception, according to a new report from Orem, Utah-based

KLAS

.

The report, for which KLAS interviewed 348 providers, looks at smart pump adoption trends and the customer satisfaction gap among some products. It found that roughly 20 percent of customers who purchased the B. Braun Outlook or the new Hospira Symbiq pump say that they would not buy the same device again, nor would 17 percent of those using the small, user-friendly Baxter Sigma pump.

On the other hand, 99 percent of interviewed customers who purchased the CareFusion Alaris pump would repeat the decision.

The Alaris pump, however, was not the highest-rated product in the large-volume pump (LVP) category. The B. Braun Outlook has been the top-rated pump in KLAS’ watch for three years running, earning a reputation as a solid, functional device delivered by a good company, it says.

Authors of the report also found that despite continued hopes of greater connectivity, smart pump integration with EMRs remains an unreachable goal for most providers. Hospira is the only vendor that has achieved integration with an EMR, having done auto programming with the Plum A+/MedNet pump and Cerner’s EMR at two hospitals, says KLAS.

For more information or to purchase the report — entitled, Smart Pumps: Avoiding Buyer’s Remorse — healthcare providers and vendors can visit www.KLASresearch.com/reports.

Get the latest information on Health IT and attend other valuable sessions at this two-day Summit providing healthcare leaders with educational content, insightful debate and dialogue on the future of healthcare and technology.

Learn More

Topics

News

KLAS Research: Small Hospitals’ Buying Decisions Impacting EMR Market Share

A new KLAS Research report tracks shifts in electronic medical record (EMR) vendor market share among acute care hospitals, and finds that smaller hospitals are seeking technology solutions that meet their needs and limited budgets, and these contracts are making a mark on the EMR market.

Survey: Majority of Providers Predict Success for New Generic Drug Company, Project Rx

Back in January, four health systems, in consultation with the VA, announced a collaboration to develop a new, not-for-profit generic drug company. A survey has found that 90 percent of providers say they would become customers of the new venture.

Personalized Medicine Awareness Low Among U.S. Adults, Survey Finds

Genetics and personalized medicine are not top of mind for the general public in the U.S., according to a recent survey from GenomeWeb and the Personalized Medicine Coalition.

Industry Organizations Praise Senate Passage of VA Mission Act

The U.S. Senate on Wednesday passed, by a vote of 92-5, a major Veterans Affairs (VA) reform bill that includes health IT-related provisions to improve health data exchange between VA healthcare providers and community care providers.

NIH Issues Funding Announcement for All of Us Genomic Research Program

The National Institutes of Health’s (NIH) “All of Us” Research Program has issued a funding announcement for genome centers to generate genotype and whole genome sequence data from participants’ biosamples.

MGMA: Physician Compensation Data Illustrates Nationwide PCP Shortage

Primary care physicians’ compensation rose by more than 10 percent over the past five years, representing an increase which is nearly double that of specialty physicians’ compensation over the same period, according to the Medical Group Management Association (MGMA).