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Lincoln Health Network Co-develops ED On-Call System

June 5, 2009
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John C. Lincoln Health Network, (Phoenix, Ariz.) has launched a new software as a service (SaaS) for streamlined emergency department on-call management. The service was developed as a joint project with Orem, Utah-based DigitalBridge and beta-tested at John C. Lincoln Hospital.

According to the company, the product is designed to simplify hospital ED department on-call management by facilitating the communication process between the hospital and on-call physicians using the physician’s preferred communication method. When a change in scheduling or an emergency requiring a particular specialist’s attention occurs, authorized personnel can quickly determine and notify the appropriate physician. If one physician can’t be located, back-up physicians are contacted automatically.

At John C. Lincoln, over just the last three months, physician on-call response time has varied from 1 to 18 minutes, with an average of 6 minutes and a median of 10 minutes. These figures represent a 200 to 300 percent improvement over the prior process, providing an instant value proposition for hospitals, says the company.

John C. Lincoln Health Network includes two hospitals, physician practices, community outreach programs and the John C. Lincoln Health Foundation.

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