Many EHR Buyers Looking to Replace Their Current System, Report Says | Healthcare Informatics Magazine | Health IT | Information Technology Skip to content Skip to navigation

Many EHR Buyers Looking to Replace Their Current System, Report Says

April 25, 2014
by Rajiv Leventhal
| Reprints

A growing number of medical practices—40 percent—were looking to replace existing electronic health record (EHR) systems in the first quarter of 2014, according to a recent report from EHR reviewer Software Advice.

The report analyzed a random selection of 385 of the company’s interactions from Q1 2014 to uncover physicians’ most common pain points and their reasons for purchasing new software. In Q1 2010, only 19 percent of the buyers the company spoke to were looking for new software in order to replace an existing EHR system. The majority of buyers were making first-time purchases, transitioning from paper-only to an EHR. But by Q1 2013, the proportion of buyers replacing existing software had jumped to 30 percent. Just one year later, in Q1 2014, that figure has risen to 40 percent—30 percent growth year over year. (Thirty-four percent of buyers are replacing only commercial EHR software, but an additional 6 percent are replacing a combination of commercial EHR software and paper).

Paper remains the most commonly used method for record-keeping among the EHR buyers in the study; 42 percent of the sample were looking to move away from being a paper-only practice. Some buyers demonstrated that simply adopting an EHR doesn’t always mean a practice gets rid of paper altogether. But based on the cited pain points of the buyers, the desire to eliminate paper completely was a major driver for practices currently using a paper-software hybrid charting method, the report found.

Among buyers replacing a commercial EHR product (including those replacing a paper/EHR combination), the most common reasons for doing so are that their current solution is too cumbersome (too slow, requires too many click-throughs, etc.), and/or that they need integration between applications (for example, wanting the EHR to integrate with billing or scheduling functions). A substantial percentage of buyers were also concerned with complying with “government regulations.” Most commonly, this referred to the Medicare and Medicaid EHR Incentive Programs for the meaningful use of EHR software. According to the report, many owners of existing EHR software wanted to replace it in order to attest to meaningful use. This suggests their current systems either weren’t certified for meaningful use attestation, or weren’t allowing the physicians to accomplish meaningful use criteria tasks as successfully as they’d like.

The buyers in the report typically had an idea of what features they’d like an EHR system to include. The most prominent feature requested in the sample was mobile support, with 39 percent of buyers explicitly stating a desire for systems that would allow them access from tablets or smartphones. Some of the buyers in this category expressed great urgency; others simply planned to integrate mobile devices into their practices in the future, and wanted a system that would support such a move when it was time.

Finally, the vast majority of buyers in our sample (89 percent) were interested in EHR software that could integrate with medical billing and/or patient scheduling applications. In other words, they didn't just want a standalone EHR; they wanted an EHR that could facilitate practice management functionalities. Only 9 percent of buyers were looking for a “best-of-breed” EHR, and 2 percent of buyers were open to evaluating either a standalone EHR or an integrated suite.

Read the source article at

Get the latest information on Meaningful Use and attend other valuable sessions at this two-day Summit providing healthcare leaders with educational content, insightful debate and dialogue on the future of healthcare and technology.

Learn More



HealthlinkNY’s Galanis to Step Down as CEO

Christina Galanis, who has served as president and CEO of HealthlinkNY for the past 13 years, will leave her position at the end of the year.

Email-Related Cyber Attacks a Top Concern for Providers

U.S. healthcare providers overwhelmingly rank email as the top source of a potential data breach, according to new research from email and data security company Mimecast and conducted by HIMSS Analytics.

Former Health IT Head in San Diego County Charged with Defrauding Provider out of $800K

The ex-health IT director at North County Health Services, a San Diego County-based healthcare service provider, has been charged with spearheading fraudulent operations that cost the organization $800,000.

Allscripts Touts 1 Billion API Shares in 2017

Officials from Chicago-based health IT vendor Allscripts have attested that the company has reached a new milestone— one billion application programming interface (API) data exchange transactions in 2017.

Dignity Health, CHI Merging to Form New Catholic Health System

Catholic Health Initiatives (CHI), based in Englewood, Colorado, and San Francisco-based Dignity Health officially announced they are merging and have signed a definitive agreement to combine ministries and create a new, nonprofit Catholic health system.

HHS Announces Winning Solutions in Opioid Code-a-Thon

The U.S. Department of Health and Human Services (HHS) hosted this week a first-of-its-kind two-day Code-a-Thon to use data and technology to develop new solutions to address the opioid epidemic.