MGMA Reveals Patient Satisfaction Tool | Healthcare Informatics Magazine | Health IT | Information Technology Skip to content Skip to navigation

MGMA Reveals Patient Satisfaction Tool

October 25, 2012
by Gabriel Perna
| Reprints

The Medical Group Management Association (MGMA-ACMPE) has revealed a ‘Patient Satisfaction Benchmarking Tool,’ with the San Diego-based patient satisfaction consultant and software vendor, SullivanLuallinGroup. MGMA, which revealed the tool at its annual conference this week, says the tool will aim to help medical group practices put together an accurate assessment of their current patient satisfaction and look for ways to improve on it.

According to MGMA, the tool uses an interface that compares patient survey scores with various questions. It includes comparisons with the Agency for Healthcare Research and Quality’s (AHRQ) Consumer Assessment of Healthcare Providers and Systems’ Clinician and Group Survey (CG-CAHPS), and lets members know how they would perform if the CG-CAHPS survey was mandated today.

 “The patient satisfaction benchmarking tool will propel medical groups in the right direction by beginning the benchmarking process for their patient satisfaction scores quickly and accurately,” Todd Evenson, director of data solutions, MGMA-ACMPE, said in a statement. “Especially as the healthcare industry evolves to incorporate quality and satisfaction measures into payment models, this resource will be a tremendous help as practices work to understand how best to integrate these measures into their processes and better serve their patients 



Former Michigan Governor to Serve as Chair of DRIVE Health

Former Michigan Governor John Engler will serve as chair of the DRIVE Health Initiative, a campaign aimed at accelerating the U.S. health system's transition to value-based care.

NJ Medical Group Launches Statewide HIE, OneHealth New Jersey

The Medical Society of New Jersey (MSNJ) recently launched OneHealth New Jersey, a statewide health information exchange (HIE) that is now live.

Survey: 70% of Providers Using Off-Premises Computing for Some Applications

A survey conducted by KLAS Research found that 70 percent of healthcare organizations have moved at least some applications or IT infrastructure off-premises.

AMIA Warns of Tax Bill’s Impact on Graduate School Programs in Informatics

Provisions in the Republican tax bill that would count graduate student tuition waivers as taxable income would have detrimental impacts on the viability of fields such as informatics, according to the American Medical Informatics Association.

Appalachia Project to Study Relationship Between Increased Broadband Access, Improved Cancer Care

The Federal Communications Commission and the National Cancer Institute have joined forces to focus on how increasing broadband access and adoption in rural areas can improve the lives of rural cancer patients.

Survey: By 2019, 60% of Medicare Revenues will be Tied to Risk

Medical groups and health systems that are members of AMGA (the American Medical Group Association) expect that nearly 60 percent of their revenues from Medicare will be from risk-based products by 2019, according to the results from a recent survey.