Military Healthcare System: Above Average in Doctor-Patient Secure Messaging | Healthcare Informatics Magazine | Health IT | Information Technology Skip to content Skip to navigation

Military Healthcare System: Above Average in Doctor-Patient Secure Messaging

October 10, 2014
by Gabriel Perna
| Reprints

The Military Healthcare System (MHS) is average in many areas but not when it comes to electronic secure messaging, a recently released 90-day review revealed.

The review of the healthcare system has brought the attention of Defense Secretary Chuck Hagel, who says the military cannot accept average and ordered improvements in access to and quality of care and patient safety. The report revealed that MHS is in many ways similar to non-government healthcare provider organizations. Essentially, there is some good, some bad, and a lot of gaps in care. Specifically, the 600-page report said that the MHS suffers from a gap in analyzing health data for decision making.

However, it wasn't all negative. The report spotlighted MHS' use of secure messaging between patients and physicians. The health system has used RelayHealth (a McKesson product) for its messaging system since 2010. More than one million beneficiaries in the MHS system use it, in some capacity, although only approximately one-in-ten use it regularly. Ninety-seven percent who use it regularly are satisfied with it and 86 percent said it saved them for going to the doctor's office or the emergency department. The secure messaging has been approved by doctors as well, who say it frees up appointments.

The report's authors recommended full implementation of the secure messaging system. For their part, MHS is charging an advisory board with figuring out ways to build in 80 minutes of virtual appointments into a physician's schedule.

Read the source article at Stripes



Community Data Sharing: Eight Recommendations From San Diego

A learning guide focuses on San Diego’s experience in building a community health information exchange and the realities of embarking on a broad community collaboration to achieve better data sharing.

HealthlinkNY’s Galanis to Step Down as CEO

Christina Galanis, who has served as president and CEO of HealthlinkNY for the past 13 years, will leave her position at the end of the year.

Email-Related Cyber Attacks a Top Concern for Providers

U.S. healthcare providers overwhelmingly rank email as the top source of a potential data breach, according to new research from email and data security company Mimecast and conducted by HIMSS Analytics.

Former Health IT Head in San Diego County Charged with Defrauding Provider out of $800K

The ex-health IT director at North County Health Services, a San Diego County-based healthcare service provider, has been charged with spearheading fraudulent operations that cost the organization $800,000.

Allscripts Touts 1 Billion API Shares in 2017

Officials from Chicago-based health IT vendor Allscripts have attested that the company has reached a new milestone— one billion application programming interface (API) data exchange transactions in 2017.

Dignity Health, CHI Merging to Form New Catholic Health System

Catholic Health Initiatives (CHI), based in Englewood, Colorado, and San Francisco-based Dignity Health officially announced they are merging and have signed a definitive agreement to combine ministries and create a new, nonprofit Catholic health system.