Military Healthcare System: Above Average in Doctor-Patient Secure Messaging | Healthcare Informatics Magazine | Health IT | Information Technology Skip to content Skip to navigation

Military Healthcare System: Above Average in Doctor-Patient Secure Messaging

October 10, 2014
by Gabriel Perna
| Reprints

The Military Healthcare System (MHS) is average in many areas but not when it comes to electronic secure messaging, a recently released 90-day review revealed.

The review of the healthcare system has brought the attention of Defense Secretary Chuck Hagel, who says the military cannot accept average and ordered improvements in access to and quality of care and patient safety. The report revealed that MHS is in many ways similar to non-government healthcare provider organizations. Essentially, there is some good, some bad, and a lot of gaps in care. Specifically, the 600-page report said that the MHS suffers from a gap in analyzing health data for decision making.

However, it wasn't all negative. The report spotlighted MHS' use of secure messaging between patients and physicians. The health system has used RelayHealth (a McKesson product) for its messaging system since 2010. More than one million beneficiaries in the MHS system use it, in some capacity, although only approximately one-in-ten use it regularly. Ninety-seven percent who use it regularly are satisfied with it and 86 percent said it saved them for going to the doctor's office or the emergency department. The secure messaging has been approved by doctors as well, who say it frees up appointments.

The report's authors recommended full implementation of the secure messaging system. For their part, MHS is charging an advisory board with figuring out ways to build in 80 minutes of virtual appointments into a physician's schedule.

Read the source article at Stripes

Get the latest information on Health IT and attend other valuable sessions at this two-day Summit providing healthcare leaders with educational content, insightful debate and dialogue on the future of healthcare and technology.

Learn More

Topics

News

KLAS Research: Small Hospitals’ Buying Decisions Impacting EMR Market Share

A new KLAS Research report tracks shifts in electronic medical record (EMR) vendor market share among acute care hospitals, and finds that smaller hospitals are seeking technology solutions that meet their needs and limited budgets, and these contracts are making a mark on the EMR market.

Survey: Majority of Providers Predict Success for New Generic Drug Company, Project Rx

Back in January, four health systems, in consultation with the VA, announced a collaboration to develop a new, not-for-profit generic drug company. A survey has found that 90 percent of providers say they would become customers of the new venture.

Personalized Medicine Awareness Low Among U.S. Adults, Survey Finds

Genetics and personalized medicine are not top of mind for the general public in the U.S., according to a recent survey from GenomeWeb and the Personalized Medicine Coalition.

Industry Organizations Praise Senate Passage of VA Mission Act

The U.S. Senate on Wednesday passed, by a vote of 92-5, a major Veterans Affairs (VA) reform bill that includes health IT-related provisions to improve health data exchange between VA healthcare providers and community care providers.

NIH Issues Funding Announcement for All of Us Genomic Research Program

The National Institutes of Health’s (NIH) “All of Us” Research Program has issued a funding announcement for genome centers to generate genotype and whole genome sequence data from participants’ biosamples.

MGMA: Physician Compensation Data Illustrates Nationwide PCP Shortage

Primary care physicians’ compensation rose by more than 10 percent over the past five years, representing an increase which is nearly double that of specialty physicians’ compensation over the same period, according to the Medical Group Management Association (MGMA).