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Survey: 87 Percent of Consumers Have Adopted One Digital Health Tool

September 5, 2018
by Heather Landi, Associate Editor
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Digital health adoption continues to increase, with 87 percent of consumers saying they have adopted at least one digital health tool, compared to 80 percent in 2015, according to results from San Francisco-based Rock Health’s third national consumer survey on digital health adoption and sentiments.

Rock Health surveyed 4,000 U.S. adults to shed light on how consumers are engaging with technology-driven healthcare innovation. 2017 was the third year Rock Health deployed this survey, providing a three-year trend data for the first time.

Based on the survey data from 2015 to 2017, there is a clear upward trend of consumers taking control of their healthcare via the use of digital tools like telemedicine, wearables, and online provider reviews, according to Rock Health’s report on the survey data.

But the needle has not moved equally across every subgroup of the population—nor across every type of digital health solution, the report states. “The data tell us that some subgroups prefer traditional healthcare channels; that patient demographics influence readiness to pay out of pocket for expanded services; and that those with chronic conditions (often with the greatest potential to benefit from digital health) are selective in their uptake of digital health,” the report authors—Megan Zweig, Jen Shen and Lou Jug, wrote. “So while digital health solutions promise impactful, even life-altering outcomes for patients, consumers are still transitioning to testing out—and sustainably integrating—these solutions into their lives.”

Looking at adoption rates of various digital health solutions, adoption of online health information grew from 72 percent in 2016 to 79 percent in 2017 and adoption of online provider reviews grew to 58 percent in 2017 from 51 percent in 2016. However, only a quarter of consumers have adopted mobile tracking and the same percentage have adopted wearables.

Rock Health’s report on its third national consumer survey on digital health adoption and sentiments found that chronically ill seniors represent the greatest opportunity to improve health—though they are the least likely to use digital health tools. Digital health adoption is significantly higher among young, high-income adults compared to other consumer segments.

While aging adults have the second highest adoption of digital health technologies, the “worried well” segment—aged 18 to 35 with income greater than $75,000—is more likely to use digital tracking tools and wearables by a margin of more than 20 percentage points.

Not surprisingly, chronically ill seniors have the greatest demand for healthcare services—86 percent visited a doctor at least twice in the past year and 97 percent are managing at least one prescription. Yet they are the least likely to leverage digital health technologies, with extremely low rates of live video telemedicine use, digital health goal tracking, and wearable use.

The survey also found that respondents with a self-reported health condition are more likely to track health goals—though most do not use digital apps to do so. Those experiencing health challenges actively track their health, but digital solutions don’t consistently reach these high-need populations. For instance, respondents taking medication and those with high blood pressure are likelier than not to track a related health goal; but a minority of these groups use a digital solution to do so. Of those respondents tracking their blood pressure, only 11 percent do so with a digital app/journal.

However, respondents who self-identified as obese and who track diet or physical activity buck this trend. This subgroup has adopted digital tracking systems at a somewhat higher rate (29 percent use a digital app to track food/diet and 56 percent use a digital app to track physical exercise), compared to the average for all respondents, according to the report.

The Rock Health survey also found challenges to long-term growth for wearables. Among the 24 percent of respondents (974) that own a wearable device or smart watch, over a quarter (260) reported that they no longer use the wearable. As discontinued use threatens the lasting utility of wearables, innovators must offer sustained value to customers or face the fate of other expendable gadgets, the Rock Health researchers noted.

“Interestingly, the top two reasons for discontinued wearable use are contradictory: nearly 30 percent of users discontinued use after achieving their intended goal, while 20 percent stopped use because the wearable was ineffective in helping them achieve their goal,” the researchers wrote. Companies must figure out how to deliver long-term value to ensure sustainable customer engagement, even if users hit health goals along the way.

Fifty-eight percent of respondents have, at some point in their lifetime, searched for an online review of a healthcare provider, according to the report. This marks an increase from 50 percent in 2015, with the boost largely coming from increases in searches for pharmacies and hospitals. A significant group of respondents (ranging from 27 percent to 40 percent) report taking action based on provider online reviews.

Looking at data sharing and security, respondent willingness to share health data with an entity is correlated with confidence in that entity’s data security, the survey found.

Though most respondents are willing to share health data with their physician, there is a significant drop-off in willingness to share with other stakeholders. Fifty-eight percent of respondents are willing to share with health insurance companies and 52 percent with pharmacies.

Respondents’ willingness to share health data with an entity is nearly perfectly correlated with respondents’ confidence in the data security of that entity, the survey found. Of note, respondent confidence in data security of tech companies declined from 31 percent in 2016 to 24 percent in 2017, and the researchers note that may decline further if press about major data breaches continues.

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LabCorp Joins Apple Health Records Project

November 5, 2018
by Rajiv Leventhal, Managing Editor
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LabCorp, a provider of clinical laboratory and end-to-end drug development services, has announced that it has enabled Apple’s Health Records feature for its patients.

This iPhone feature aims to make it easier for LabCorp patients to access their LabCorp laboratory test results, along with other available medical data from multiple providers, whenever they choose, according to officials.

In January, Apple announced that it would be testing the Health Records feature out with 12 hospitals, inclusive of some of the most prominent healthcare institutions in the U.S. Since that time, more than 100 new organizations have joined the project,  according to Apple.

LabCorp test results are viewable in the Apple Health app for LabCorp patients who have an account with the company, and enable integration with the Health Records app. In addition to their LabCorp test results, patients will have information from participating healthcare institutions organized into one view, covering allergies, medical conditions, immunizations, lab results, medications, procedures and vitals.

Patients will receive notifications when their data is updated, and the Health Records data is encrypted and protected with the user’s iPhone passcode, Touch ID or Face ID, according to officials.

“LabCorp on Health Records will help provide healthcare consumers with a more holistic view of their health. Laboratory test results are central to medical decision making, and broadening access to this information will help patients take charge of their health and wellness, and lead to more informed dialogues between patients and their healthcare providers,” David P. King, chairman and CEO of LabCorp, said in a statement.

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HIMSS Analytics Introduces Infrastructure Adoption Model for Health Systems

October 25, 2018
by Rajiv Leventhal, Managing Editor
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HIMSS Analytics, the research arm of the Healthcare Information and Management Systems Society, announced the introduction of the Infrastructure Adoption Model, or INFRAM, which is designed to measure the technical infrastructure used within a health system.

The INFRAM focuses on five technical subdomains, allowing organizations to benchmark how their infrastructure operates within the following areas: mobility; security; collaboration; transport; and data center.

Similar to HIMSS Analytics’ well-known Electronic Medical Record Adoption Model, or, EMRAM, the INFRAM is an eight-stage model (0 – 7) that allows healthcare IT leaders to map the technology infrastructure capabilities required to reach their facility’s clinical and operational goals, while meeting industry benchmarks and standards.  The final stage, Stage 7, guides organizations towards optimized information integration, contextualization and orchestration essential for the delivery of higher order local and virtualized care processes.

For reference purposes, Stage 0 on the model represents that an organization does not have a VPN, intrusion detection/prevention, security policy, data center or compute architecture. Stage 3 signifies that an organization has an advanced intrusion prevention system, while Stage 5 represents having video on mobile devices, location-based messaging, firewall with advanced malware protection, and real-time scanning of email hyperlinks.

HIMSS officials note that by identifying specific benchmarks for organizations to reach before they go live with EMR, systems, the INFRAM aims to ensure that a health system’s infrastructure is stable, manageable and extensible. Through this, organizations can ideally improve care delivery and create a pathway for infrastructure development tied to business and clinical outcomes.

 “The INFRAM is a welcome addition to our maturity model suite and addresses a longstanding need – guiding healthcare organizations in securely implementing the infrastructure with which their EMRs are built upon,” Blain Newton, executive vice president, HIMSS Analytics, said in a statement. “We have seen health systems engage with advanced clinical applications, only for them to ‘glitch’ under infrastructure that isn't powerful enough to support their tools. With the INFRAM, healthcare providers can develop a detailed, strategic technology plan that defines their organization's current state, desired future state, and each stage in between to achieve their clinical and operational goals.”

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Clinical Team Communication and Data Access in the Palm of Your Hand

Thursday, October 25, 2018 | 1:00 p.m. ET, 12:00 p.m. CT

Eisenhower Health, a west coast-based Magnet Hospital, implemented an enterprise-wide solution enabling mobile communications and collaboration across all care teams, linking the entire enterprise, advancing its communications capabilities, creating access to an enterprise directory, and improving care team response and turnaround times.

Additionally, the system provided extensive and comprehensive reporting with data analytics showing where and to what extent response improvements were made, but also providing the information the hospital needed to better utilize the system and make adjustments to improve results.

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