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Circulation and Lyft Partner for Non-Emergency Medical Transportation

December 5, 2017
by Heather Landi
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Circulation, a Boston-based company that provides the technology platform to connect patients with non-emergent rides to doctor's appointments, is partnering with rideshare company Lyft to expand non-emergency transportation options for Circulation’s clients nationwide.

Circulation’s clients, which currently number more than 1,000 healthcare facilities, now have the option to schedule Lyft rides directly through Circulation’s on-demand, HIPAA-compliant, centralized digital transportation platform.

“Transportation should be the last thing people need to worry about when getting to healthcare appointments. That’s why partnering with Circulation, an organization that is centered around patient convenience and simplicity, is a natural fit with our mission to improve people’s lives with the world’s best transportation,” Gyre Renwick, vice president of Lyft Business, said in a statement. “Circulation seamlessly connects to Lyft’s API, making it easy for health facilities to request a Lyft ride when they need one. Together, we’re working to remove transportation barriers that previously stood in the way of getting people the care they need.”

Circulation client Iora Health is currently scaling the Circulation platform to all of their primary care practices nationally. “A key way to ensure that older adults can make progress on their health goals is by removing significant social determinant barriers such as reliable transportation,” Duncan Reece, senior vice president and general manager for Iora Health. “The Circulation Platform and partnership with Lyft gives Iora teams the control, visibility, and convenience needed to better manage transportation for our patients who can’t get to the doctor on their own. This, combined with Lyft’s safe and reliable transportation, is a win-win for all.”

Robin Heffernan, Circulation CEO and co-founder, said the partnership represents another step by Circulation towards improving convenience and satisfaction for healthcare travel. “Patients and providers expect the same service that they receive outside healthcare – namely convenience, quality and reliability. Think Amazon and Netflix. A marketplace of high-quality options is critical to success,” Heffernan said.

Circulation is supported by healthcare organizations like Humana, LabCorp, Boston Children’s Hospital, Intermountain Healthcare and BCBS North Carolina and Cambia.


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