Survey: Patients Becoming More Engaged with their Healthcare | Healthcare Informatics Magazine | Health IT | Information Technology Skip to content Skip to navigation

Survey: Patients Becoming More Engaged with their Healthcare

February 28, 2017
by Rajiv Leventhal
| Reprints

A survey of 200 patients and 200 healthcare providers reveals that most patients have become more engaged with their healthcare during the past two years, a change that’s been noticed by providers.

The report from Vernon Hills, Ill.-based CDW Healthcare had the aim to better understand how needs, challenges and motivators differ between the two groups. Indeed, 57 percent of patients said they have become more engaged with their healthcare during the past two years, and 70 percent of providers have noticed a change in their patients’ level of engagement with their own healthcare. Top patient changes include: speaking to healthcare providers more frequently (63 percent) and assessing healthcare information more frequently (59 percent).

However, the report found that patient and providers see things differently when it comes to engagement as a core priority: 60 percent of providers say improving patient engagement is a top priority at their organization, but only 35 percent of patients say they have noticed their providers become more engaged with them. Meanwhile, 58 percent of providers report improved engagement with patients in the past two years. For providers, top motivating factors for engagement include: important part of improving overcall care (70 percent); technology advancements (64 percent); and Meaningful Use requirements (46 percent).

Patients and providers do agree on the two most valuable methods for encouraging patient engagement: web-based access to general healthcare information and online patient portals. However, providers see significantly greater value in mobile applications than patients, while patients see significantly greater value in online chat capabilities than providers.  The top way patients have noticed their healthcare providers increasing engagement with them is through offering the ability to sign up for an online patient portal (62 percent).

Many challenges to better patient engagement do remain, according to the report. Sixty-five percent of patients said they face challenges when trying to engage with their healthcare providers. Those aged 18 to 49 are 19 percent more likely to say they face challenges when trying to engage with their healthcare than those above age 50.

Providers are optimistic, though: 60 percent of providers said they believe that providing patients with greater online access to their personal healthcare information would improve their quality of care. And, 28 percent of providers said they either allow or plan to enable patients to merge information stored on their mobile devices or wearable technologies to the online patient portal they offer.

Get the latest information on Health IT and attend other valuable sessions at this two-day Summit providing healthcare leaders with educational content, insightful debate and dialogue on the future of healthcare and technology.

Learn More

Topics

News

Study will Leverage Connecticut HIE to Help Prevent Suicides

A new study will aim to leverage CTHealthLink, a physician-led health information exchange (HIE) in Connecticut, to help identify the factors leading to suicide and to ultimately help prevent those deaths.

Duke Health First to Achieve HIMSS Stage 7 Rating in Analytics

North Carolina-based Duke Health has become the first U.S. healthcare institution to be awarded the highest honor for analytic capabilities by HIMSS Analytics.

NIH Releases First Dataset from Adolescent Brain Development Study

The National Institutes of Health (NIH) announced the release of the first dataset from the Adolescent Brain Cognitive Development (ABCD) study, which will enable scientists to conduct research on the many factors that influence brain, cognitive, social, and emotional development.

Boston Children's Accelerates Data-Driven Approach to Clinical Research

In an effort to bring a more data-driven approach to clinical research, Boston Children’s Hospital has joined the TriNetX global health research network.

Paper Records, Films Most Common Type of Healthcare Data Breach, Study Finds

Despite the high level of hospital adoption of electronic health records and federal incentives to do so, paper and films were the most frequent location of breached data in hospitals, according to a recent study.

AHA Appoints Senior Advisor for Cybersecurity and Risk

The American Hospital Association (AHA) has announced that John Riggi has joined the association as senior advisor for cybersecurity and risk.