Skip to content Skip to navigation

Physicians Wary of Online Doctor Ratings, Survey Says

January 18, 2013
by Rajiv Leventhal
| Reprints

A new survey from the American College of Physician Executives (ACPE)  found that physician leaders view online physician ratings as inaccurate, unreliable and not widely used among patients.

The survey, which included 730 ACPE members, found that physicians much prefer internal organizational ratings based on actual performance, as opposed to the consumer websites that many physicians consider to be nothing more than “popularity contests.” Results showed that many physician leaders view online reviews as little more than popularity contests. Complaints of sampling bias, invalid measurements of competency andfrustration steered many respondents away from checking the rating sites.

“Healthcare, like most all other industries, has clearly entered an era where measurement and reporting have increasing importance,” Peter Angood, M.D., ACPE CEO, said in a statement. “This important new survey illustrates the strong concern among physician leaders about the quality and integrity of current reporting strategies and the data they are based upon.”

Only 12 percent of respondents believe patient online reviews are helpful. A far greater number (29 percent) said they are not used very much by patients and don’t affect their organization; 26 percent called them a nuisance.

Most of the survey respondents (69 percent) admitted they checked their profile on an online consumer website, but 55 percent believed few of their patients have used an online physician rating site. Of the physicians who checked their online profiles, 39 percent said they agreed with their ratings and 42 percent said they partially agreed. Nineteen percent didn’t agree.

Topics

News

NFL Strikes Deal to Give Players Control of Wearable Data

The National Football League Players Association (NFLPA) and human performance company Whoop are connecting on a deal that will give athletes the ability to control and even sell their own health data from a wearable device.

Media Report: Anthem Loses Appeal to Overturn Blocked Merger with Cigna

According to a report from Bloomberg posted today, Anthem Inc. lost its bid to overturn a court ruling that blocked its planned merger with Cigna Corp.

ONC Releases Proposed Interoperability Standards Measurement Framework

The Office of the National Coordinator for Health IT (ONC) is soliciting feedback about a proposed industry-wide measurement framework, which it released this week, to assess the implementation and use of healthcare interoperability standards.

VETS Act Introduced to Expand Veterans’ Access to Telehealth Services

U.S. Senators Joni Ernst (R-IA) and Mazie Hirono (D-HI), both members of the Senate Armed Services Committee, reintroduced this week the Veterans E-Health and Telemedicine Support Act of 2017 (VETS Act), bipartisan legislation that aims to expand telehealth services provided by the Department of Veterans Affairs (VA).

Mayo Clinic Makes Health Content Available via Epic’s Patient Apps

Rochester, Minn.-based Mayo Clinic is now offering its health information on demand via Epic patient-facing apps such as MyChart and MyChart Bedside.

Report: Cyber Attackers Using Simple Tactics, Tools to Target Healthcare, Other Industries

The number of reported breach incidents in healthcare grew by 22 percent in 2016 from 269 breach incidents in 2015 to 328 last year, according to Symantec’s 2017 Internet Security Threat Report (ISTR).