New Hampshire Care Coordination Pilot Program Reduces Overdoses by 34 Percent | Healthcare Informatics Magazine | Health IT | Information Technology Skip to content Skip to navigation

New Hampshire Care Coordination Pilot Program Reduces Overdoses by 34 Percent

April 12, 2017
by Heather Landi
| Reprints

A pilot program in the South New Hampshire region that focuses on multi-agency care coordination for substance use disorder patients reported that the program has helped to reduce overdoses and fatalities related to substance abuse by 34 percent and saved $1.9 million in utilization costs.

Harbor Homes, a nonprofit organization providing support services to low-income individuals in the Greater Nashua and Southern New Hampshire regions, is piloting the Nashua Safe Station program, which coordinates multiple agencies to provide integrated primary, behavioral care and peer support services to address whole-person care for substance use disorder patients. The use of a care coordination software platform enables interagency data sharing for timely, coordinated care.

The Nashua Safe Station program has reported a 34 percent decrease in overdoses and fatalities related to substance use disorder since November 2016, based on historical information from the same period in 2015. In addition, the community, at large, has saved an estimated $1.9 million from individuals who have entered the program and spent the night in medical respite instead of visiting the emergency department.

Opioid addiction is a national epidemic, killing more than 52,000 people in 2016, according to a press release from the organization. In addition, in 2014 the U.S. Department of Health and Human Services attributed $55 billion in health and social costs related to prescription opioid abuse, and $20 billion in emergency department and inpatient care for opioid poisonings.

The Safe Station program utilizes a care coordination platform, called ClientTrack, from Salt Lake City-based vendor Eccovia Solutions.

Samantha Cassista, quality improvement specialist, Harbor Homes, said in a statement that the Safe Station program is an important component to addressing substance use disorders in Southern New Hampshire. “Coordinating multiple agencies that are providing diverse services for low-income individuals is not only complex, but there are unique challenges for integrated care. The results seen thus far in the program reflect an immediate community-wide cost savings stemming from fewer emergency room visits, and, more importantly, a reduction in overdose-related fatalities. Without ClientTrack, the Partnership for Successful Living wouldn’t be able to provide the timely, coordinated care needed to assist those in need and influence change under the Safe Station program.”

As part of New Hampshire’s five-year 1115 Medicaid Waiver to transform the state’s behavioral health delivery system, the community of Nashua collaborated to create the Safe Station program. In 2016, Partnership for Successful Living, a collaboration between six agencies – including Harbor Homes – that provide coordinated residential, primary, behavioral care and support services to low-income individuals, worked closely with the mayor of Nashua and the local fire stations to establish the program to help break down barriers for individuals with SUD seeking assistance.

In addition to the cost savings and reduction in overdose-related death, Safe Station has reported 97 percent of program participants have been evaluated by a Licensed Alcohol and Drug Counselor (LADC), 80 percent of whom have gone on to receive at least one service from the Partnership for Successful Living.

“Nashua is leading the way for communities seeking innovative solutions to end the opioid crisis,” Carl Champagne, CEO of Eccovia Solutions, said in a statement.  

All six members of the Partnership for Successful Living use the care coordination software platform, allowing administrative leaders to track the progress of program participants from when they set foot in the fire station, receive help from a LADC and join different programs. Nearly 200 individuals have sought help, received evaluations and have enrolled in programs appropriate to the level of care needed since Nashua established its Safe Station program, according to a press release.


Get the latest information on Health IT and attend other valuable sessions at this two-day Summit providing healthcare leaders with educational content, insightful debate and dialogue on the future of healthcare and technology.

Learn More



Study: EHRs Tied with Lower Hospital Mortality, But Only After Systems Have Matured

Over the past decade, there has been significant national investment in electronic health record (EHR) systems at U.S. hospitals, which was expected to result in improved quality and efficiency of care. However, evidence linking EHR adoption to better care is mixed, according to medical researchers.

Nursing Notes Can Help Predict ICU Survival, Study Finds

Researchers at the University of Waterloo in Ontario have found that sentiments in healthcare providers’ nursing notes can be good indicators of whether intensive care unit (ICU) patients will survive.

Health Catalyst Completes Acquisition of HIE Technology Company Medicity

Salt Lake City-based Health Catalyst, a data analytics company, has completed its acquisition of Medicity, a developer of health information exchange (HIE) technology, and the deal adds data exchange capabilities to Health Catalyst’s data, analytics and decision support solutions.

Advocate Aurora Health, Foxconn Plan Employee Wellness, “Smart City,” and Precision Medicine Collaboration

Wisconsin-based Advocate Aurora Health is partnering with Foxconn Health Technology Business Group, a Taiwanese company, to develop new technology-driven healthcare services and tools.

Healthcare Data Breach Costs Remain Highest at $408 Per Record

The cost of a data breach for healthcare organizations continues to rise, from $380 per record last year to $408 per record this year, as the healthcare industry also continues to incur the highest cost for data breaches compared to any other industry, according to a new study from IBM Security and the Ponemon Institute.

Morris Leaves ONC to Lead VA Office of Electronic Health Record Modernization

Genevieve Morris, who has been detailed to the U.S. Department of Veterans Affairs (VA) from her position as the principal deputy national coordinator for the Department of Health and Human Services, will move over full time to lead the newly establishment VA Office of Electronic Health Record Modernization.