Report: PACS Customers Looking for Rapid Improvements | Healthcare Informatics Magazine | Health IT | Information Technology Skip to content Skip to navigation

Report: PACS Customers Looking for Rapid Improvements

November 26, 2012
by Gabriel Perna
| Reprints

A recent report from the Orem, Utah-based KLAS Research, indicates that as the market for picture archiving and communication systems (PACS) grows, providers are looking for vendors that can rapidly improve in the middle of a changing industry. The report, Radiology PACS Technology: The World Looks Under the Covers, looks at various PACS-related feedback from customers and finds the top vendors are those who can offer “meaningful and timely upgrades with expanded usability.”

“The top-rated PACS innovators have a track record of improvement,” Ben Brown, author of the report and KLAS research director, said in a statement. “The vendors that land in the middle tier of this study offer solid technology and innovation, but at a slower pace. Vendors in that group are meeting most of providers’ expectations, but they are not exceeding them like the top-tier vendors are.”

The top-rated providers in the report were Infinitt, Intelerad, DR Systems, McKesson, Novarad, and Sectra. All of these vendors, the report says, have released advanced radiologist tools with recent upgrades. Middle-tier vendors are Carestream, Fuji, Merge, and Philips. Enthusiasm varies with these vendors, and vendor success in delivering all of what providers want in new releases varies as well.

Some of the “behind-the-curve” vendors, according to the report, are Agfa, Cerner, GE, and Siemens. These vendors, KLAS says, fall in the bottom tier of PACS innovators but offer some stability and integration.



Former Health IT Head in San Diego County Charged with Defrauding Provider out of $800K

The ex-health IT director at North County Health Services, a San Diego County-based healthcare service provider, has been charged with spearheading fraudulent operations that cost the organization $800,000.

Allscripts Touts 1 Billion API Shares in 2017

Officials from Chicago-based health IT vendor Allscripts have attested that the company has reached a new milestone— one billion application programming interface (API) data exchange transactions in 2017.

Dignity Health, CHI Merging to Form New Catholic Health System

Catholic Health Initiatives (CHI), based in Englewood, Colorado, and San Francisco-based Dignity Health officially announced they are merging and have signed a definitive agreement to combine ministries and create a new, nonprofit Catholic health system.

HHS Announces Winning Solutions in Opioid Code-a-Thon

The U.S. Department of Health and Human Services (HHS) hosted this week a first-of-its-kind two-day Code-a-Thon to use data and technology to develop new solutions to address the opioid epidemic.

In GAO Report, More Concern over VA VistA Modernization Project

A recent Government Accountability Office (GAO) report is calling into question the more than $1 billion that has been spent to modernize the Department of Veterans Affairs' (VA) health IT system.

Lawmakers Introduce Legislation Aimed at Improving Medicare ACO Program

U.S. Representatives Peter Welch (D-VT) and Rep. Diane Black (R-TN) have introduced H.R. 4580, the ACO Improvement Act of 2017 that makes changes to the Medicare accountable care organization (ACO) program.