Report: Patients, Providers Keen on More Engagement | Healthcare Informatics Magazine | Health IT | Information Technology Skip to content Skip to navigation

Report: Patients, Providers Keen on More Engagement

February 26, 2016
by Rajiv Leventhal
| Reprints

Patient engagement is emerging as a priority in the healthcare community, according to new research from CDW Healthcare in which the Vernon Hills, Ill.-based company takes a closer look at what the patient engagement future holds for both patients and providers.

As evidence mounts confirming the strong link between more involved patients and improved outcomes, patient engagement is emerging as a priority in the healthcare community. The U.S. healthcare system’s shift to a pay-for-performance model is another driving force behind this important trend, the researchers note. The CDW Healthcare Patient Engagement Perspectives report surveyed 200 patients and 200 healthcare providers to explore patient engagement from both perspectives to better understand how needs, challenges and motivators differ between the two groups.

The report’s key finding was that patients and providers are eager for more engagement. Specifically:

  • 57 percent of patients say they have become more engaged with their healthcare during the past two years
  • 70 percent of providers report seeing a change in their patients’ level of engagement with their own healthcare
  • While 60 percent of providers say improving patient engagement is a top priority at their organization, patients see things somewhat differently—only 35 percent said they have noticed their providers becoming more engaged with them
  • Communication is a critical element of expanding patient engagement: patients rank greater communication with their healthcare provider (50 percent) as being just as influential as a life event (50 percent) in motivating them to become more engaged with their healthcare

What’s more, patients and providers view technology as a path forward:

  • 74 percent of patients say greater access to healthcare information would help them take a more active role in their healthcare
  • 60 percent of providers believe that providing patients with greater online access to their personal healthcare information would improve their quality of care
  • Both groups also agree on the best tools for increasing engagement levels—Web-based access to healthcare information and online patient portals

Additionally, providers are preparing for action and have more resources for engaging with patients at their disposal than ever before:

  • 67 percent of providers are working on a way to make personal healthcare records easier to access
  • 28 percent of providers say that they either provide or plan to provide the ability to merge the information stored on mobile devices or wearable technologies to the online patient portal they offer

“Expanding patient engagement is a top priority for the healthcare community—as it is directly linked to care outcomes—and technology plays a vital role,” Bob Rossi, vice president, CDW Healthcare, said in a statement. “These insights will help us better understand common ground and differences of patient engagement between both patients and providers, enabling us to deliver the solutions and services that help providers transform the patient experience, improve outcomes and reduce the cost of care.”

 

Get the latest information on Health IT and attend other valuable sessions at this two-day Summit providing healthcare leaders with educational content, insightful debate and dialogue on the future of healthcare and technology.

Learn More

Topics

News

Analysis: Healthcare Ransomware Attacks Decline in First Half of 2018

In the first half of 2018, ransomware events in major healthcare data breaches diminished substantially compared to the same time period last year, as cyber attackers move on to more profitable activities, such as cryptojacking, according to a new report form cybersecurity firm Cryptonite.

Dignity Health, UCSF Health Partner to Improve the Digital Patient Experience

Dignity Health and UCSF Health are collaborating to develop a digital engagement platform that officials believe will provide information and access to patients when and where they need it as they navigate primary and preventive care, as well as more acute or specialty care.

Report: Digital Health VC Funding Surges to Record $4.9 Billion in 2018

Global venture capital funding for digital health companies in the first half of 2018 was 22 percent higher year-over-year (YoY) with a record $4.9 billion raised in 383 deals compared to the $4 billion in 359 deals in the same time period last year, according to Mercom Capital Group’s latest report.

ONC Roundup: Senior Leadership Changes Spark Questions

The Office of the National Coordinator for Health IT (ONC) has continued to experience changes within its upper leadership, leading some folks to again ponder what the health IT agency’s role will be moving forward.

Media Report: Walmart Hires Former Humana Executive to Run Health Unit

Reigniting speculation that Walmart and insurer Humana are exploring ways to forge a closer partnership, Walmart Inc. has hired a Humana veteran to run its health care business, according to a report from Bloomberg.

Value-Based Care Shift Has Halted, Study Finds

A new study of 451 physicians and health plan executives suggests that progress toward value-based care has stalled. In fact, it may have even taken a step backward over the past year, the research revealed.