Skip to content Skip to navigation

Report: Small Physician Practices Switching EMR Systems

September 24, 2013
by Gabriel Perna
| Reprints

Small physician practices are leaving their vendors at an unprecedented rate as electronic medical record (EMR) software systems have failed to meet rising expectations, according to a new report from Orem, Utah-based research company, KLAS research.

The main reasons providers are switching over to a new software system include poor service, product gaps, poor usability, and coding issues. Quick and easy implementations were the main reasons various vendors had succeeded in this segment.

"These practices are increasingly finding themselves in a quandary," Erik Bermudez, report author, said in a statement. "They have smaller budgets and smaller support staffs, yet they have the same functionality needs as the large organizations. This report helps providers look through the marketing hype to see what the real differences are between the products in this segment."

The report rates 27 different vendors in this market with the Watertown, Mass.-based athenahealth ranking first for delivering on customers’ expectations, consistent, clean product enhancements, and high service levels. Below athenahealth is SRSsoft, Practice Fusion, CureMD, and Amazing Charts. At the bottom end of the scale is San Francisco-based McKesson, which suffered from declining service levels and poor product releases.

 

 

Topics

News

IBM Security: Healthcare Cyber Attacks Prevalent, but Less Records Breached in ’16

A new report from IBM Security found that healthcare—not too long ago the most attacked industry by cyber criminals—fell out of the top five of most breached industries.

FBI Notification: Cyber Criminals Targeting FTP Servers to Compromise PHI

The Federal Bureau of Investigation issued a warning that cyber criminals are actively targeting File Transfer Protocol (FTP) servers operating in “anonymous” mode and associated with medical and dental facilities to access protected health information (PHI).

Texas HIE Approved as CMS Qualified Registry

Healthcare Access San Antonio (HASA), a health information exchange (HIE) organization in San Antonio and surrounding Texas counties, has received clearance from the Centers for Medicare & Medicaid Services (CMS) to become a qualified registry.

Media Report: Evolent Health Exploring Merger with Advisory Board

Evolent Health, an Arlington, Va.-based healthcare technology provider, is exploring a potential combination with The Advisory Board, a Washington, D.C.-based healthcare consulting firm, according to a report from Reuters published on Friday.

Urology Austin Falls Victim to Ransomware Attack, Alerts 200K Patients

The Texas-based Urology Austin has acknowledged that it fell victim to a ransomware attack in January, and has since notified some 200,000 patients that their information might have been breached.

University of Maryland Medical System Earns HIMSS Stage 6 Recognition

The University of Maryland Medical System (UMMS), based in Baltimore, has achieved Stage 6 on HIMSS Analytics’ Electronic Medical Record Adoption Model (EMRAM) for the ambulatory environment.