Research: Providers Not Happy with HIE Vendors | Healthcare Informatics Magazine | Health IT | Information Technology Skip to content Skip to navigation

Research: Providers Not Happy with HIE Vendors

November 6, 2012
by Gabriel Perna
| Reprints

According to new research from the Orem, Utah-based KLAS Research, various providers in the health information exchange (HIE) market have expressed dissatisfaction with their vendors thanks to continued connectivity issues. The report, "Health Information Exchange 2012: Muddled in Interfaces, looked at the insights of morethan 200 providers, who cited inadequate support around building timely interfaces for even the highest rated vendors.

"Building and supporting interfaces continues to be a big challenge for all vendors," report author Mark Allphin said in a statement. "Providers expect their health information exchange vendor to be an expert in moving data between multiple EMRs--regardless of the complexities or costs."

While vendors such as Epic, ICA, and MobileMD were reported by KLAS to offer better connectivity overall, there were still issues. For instance, KLAS said few Epic clients reported sharing data with non-Epic facilities. The report found that Cerner was the only vendor in the report whose satisfaction scores have improved over that same time period.       

The report also found vendors are making strides with analytic reporting, patient portals, and physician engagement. The 11 vendors with the 80 percent share of the HIE market include Caradigm, Cerner, dbMotion, eClinicalWorks, Epic, ICA, Medicity, Orion Health, OptumInsight, RelayHealth, and Siemens.

Get the latest information on Finance and Revenues and attend other valuable sessions at this two-day Summit providing healthcare leaders with educational content, insightful debate and dialogue on the future of healthcare and technology.

Learn More

Topics

News

Community Data Sharing: Eight Recommendations From San Diego

A learning guide focuses on San Diego’s experience in building a community health information exchange and the realities of embarking on a broad community collaboration to achieve better data sharing.

HealthlinkNY’s Galanis to Step Down as CEO

Christina Galanis, who has served as president and CEO of HealthlinkNY for the past 13 years, will leave her position at the end of the year.

Email-Related Cyber Attacks a Top Concern for Providers

U.S. healthcare providers overwhelmingly rank email as the top source of a potential data breach, according to new research from email and data security company Mimecast and conducted by HIMSS Analytics.

Former Health IT Head in San Diego County Charged with Defrauding Provider out of $800K

The ex-health IT director at North County Health Services, a San Diego County-based healthcare service provider, has been charged with spearheading fraudulent operations that cost the organization $800,000.

Allscripts Touts 1 Billion API Shares in 2017

Officials from Chicago-based health IT vendor Allscripts have attested that the company has reached a new milestone— one billion application programming interface (API) data exchange transactions in 2017.

Dignity Health, CHI Merging to Form New Catholic Health System

Catholic Health Initiatives (CHI), based in Englewood, Colorado, and San Francisco-based Dignity Health officially announced they are merging and have signed a definitive agreement to combine ministries and create a new, nonprofit Catholic health system.