Study: Discussing Portals During PCP Visit Can Increase Patient Engagement | Healthcare Informatics Magazine | Health IT | Information Technology Skip to content Skip to navigation

Study: Discussing Portals During PCP Visit Can Increase Patient Engagement

October 7, 2014
by Rajiv Leventhal
| Reprints

Directly engaging patients to use an online portal in the primary care setting can help such practices match or potentially surpass the portal usage rates achieved by large health systems, according to a study in Annals of Family Medicine.

Healthcare leaders encourage clinicians to offer portals that enable patients to access personal health records, but implementation has been a challenge. Although large integrated health systems have promoted use through costly advertising campaigns, other implementation methods are needed for small to medium-sized practices where most patients receive their care.

Between December 2010 and June 2013, researchers evaluated the feasibility of whether small to medium-sized primary care practices could engage patients to use the interactive preventive health record (IPHR), a patient-centered personal health record for prevention. The study was conducted at eight practices in the Virginia Ambulatory Care Outcomes Research Network (ACORN).

Researchers studied the effectiveness of two patient portal promotions for patients between 18 and 75 years old: discussing online portals directly with patients at the point of care, and mailing patients information about the portals. Overall, the number of online portal users increased 1 percent each month. Of the patients told about the portal during an office visit, 25.6 percent created an account to access the portal. When information was sent in the mail to use the portal, only 16.8 percent of invited patients responded.

Small to medium-sized primary care practices can effectively engage patients to use patient portals such as the IPHR by integrating promotion into routine care, the study’s authors concluded. This approach appears to be more effective than mailing invitations and to match the results of more elaborate promotion efforts by large integrated health systems, they said.

Topics

News

Former Michigan Governor to Serve as Chair of DRIVE Health

Former Michigan Governor John Engler will serve as chair of the DRIVE Health Initiative, a campaign aimed at accelerating the U.S. health system's transition to value-based care.

NJ Medical Group Launches Statewide HIE, OneHealth New Jersey

The Medical Society of New Jersey (MSNJ) recently launched OneHealth New Jersey, a statewide health information exchange (HIE) that is now live.

Survey: 70% of Providers Using Off-Premises Computing for Some Applications

A survey conducted by KLAS Research found that 70 percent of healthcare organizations have moved at least some applications or IT infrastructure off-premises.

AMIA Warns of Tax Bill’s Impact on Graduate School Programs in Informatics

Provisions in the Republican tax bill that would count graduate student tuition waivers as taxable income would have detrimental impacts on the viability of fields such as informatics, according to the American Medical Informatics Association.

Appalachia Project to Study Relationship Between Increased Broadband Access, Improved Cancer Care

The Federal Communications Commission and the National Cancer Institute have joined forces to focus on how increasing broadband access and adoption in rural areas can improve the lives of rural cancer patients.

Survey: By 2019, 60% of Medicare Revenues will be Tied to Risk

Medical groups and health systems that are members of AMGA (the American Medical Group Association) expect that nearly 60 percent of their revenues from Medicare will be from risk-based products by 2019, according to the results from a recent survey.