Study: Incompatible Communication Solutions Burden Nurses | Healthcare Informatics Magazine | Health IT | Information Technology Skip to content Skip to navigation

Study: Incompatible Communication Solutions Burden Nurses

December 8, 2009
by root
| Reprints

Incompatible communications solutions are making it difficult for hospital-based nurses to effectively communicate with patients and collaborate with care team members, according to a study by Menlo Park, Calif.-based Spyglass Consulting Group.

Hospitals are purchasing solutions from different vendors requiring different mobile handsets that operate over different wireless frequencies, says the report, entitled “Point of Care Communications for Nursing.” As a result, nurses must carry multiple devices to address specific job functions, and critical messages, non-critical messages and spam are frequently interspersed. This, says the report, makes it difficult to filter, manage and prioritize communications from team members.

More findings from the study are as follows:

  • 71 percent of hospital-based nurses indicated their wireless networks were poorly designed resulting in coverage gaps, wireless interference, and overloaded access points;
  • 66 percent reported their organizations had deployed VoIP-based communications to provide greater mobility to perform their jobs more effectively at point of care;
  • Hospital-based nurses thought VoIP communications can be disruptive at point of care for those who receive phone calls from team members while performing procedures or treatments;
  • Nurses interviewed believe successful point of care deployments require nursing involvement during the design phases of the IT project.


UF Health Receives $2.2 Million CDC Grant for Telemedicine Project

UF Health Jacksonville in Florida will be using a $2.2 million federal grant to launch a telemedicine program aimed at improving care for patients living with HIV in an urban setting.

Epic, CVS Health Team Up to Use Analytics for Informed Medication Insights

Epic Systems and CVS Health have announced an initiative in which analytics and data sharing will be leveraged to generate insights surrounding dispensing patterns and behaviors around medication adherence.

Two Major Healthcare Collaboratives Partner to Improve Regional Data Sharing

NRHI a national organization of regional healthcare improvement collaboratives, and SHIEC, a national trade association representing health information exchanges, are now joining forces.

AMA Launches Collaborative Initiative to Tackle Health Data Issues

The American Medical Association (AMA) announced Monday that it is launching a platform, called the Integrated Health Model Initiative, to bring together healthcare providers and health technology companies around a common data model.

Anthem to Create Tech Center in Downtown Atlanta

Anthem has announced that its local Atlanta affiliate will build a new technology center downtown where 3,000 multidisciplinary IT professionals will work on innovative projects to help improve the consumer experience.

Healthcare Associations to Congress: Extend MACRA Flexibilities by Three More Years

Several prominent healthcare associations and medical societies have written a letter to leading members of the Committee on Energy and Commerce, proposing to continue current MACRA flexibilities for an additional three years.