Survey: Majority of EHR Users Express Some Satisfaction With Their Systems | Healthcare Informatics Magazine | Health IT | Information Technology Skip to content Skip to navigation

Survey: Majority of EHR Users Express Some Satisfaction With Their Systems

June 18, 2014
by Rajiv Leventhal
| Reprints

Nearly three-quarters of survey respondents indicated they were at least somewhat satisfied with their electronic health record (EHR) systems, according to new research from Austin, Tx.-based EHR reviewer Software Advice.

The ongoing survey polled users of EHR software, asking questions about which EHR system they use, how satisfied they are with it, and its key benefits and challenges. Although McKesson-owned products rated highest in terms of user satisfaction, 72 percent of all respondents indicated they were either “very” or “somewhat satisfied” with their EHR systems, meaning there are several other vendors out there with highly satisfied users.

These results come in contrast with other recent surveys that poll users regarding their satisfaction with their EHR systems. Earlier this month, a Premier, Inc. survey found that 41 percent of providers are dissatisfied or indifferent in regards to their current EHR systems. What’s more, a report in April from the same EHR reviewer, Software Advice, found that a growing number of medical practices—40 percent—were looking to replace existing EHR systems in the first quarter of 2014.

Additional survey results included:

  • 35 percent of EHR users are investing more in patient portals in 2014 than they did last year.
  • Desktop computers are still the dominant means for accessing EHR systems; 83 percent of respondents use their EHRs on a desktop computer at least occasionally. Nearly 70 percent of users access their EHR via laptop, more than one-third of EHR users access their systems on tablets, and 20 percent use smartphones to access EHRs.
  • Respondents were asked to rate how well their EHR delivers on a list of key benefits often touted by the government, EHR vendors and other EHR proponents. At the top of the list of user-reported benefits, 87 percent of users say their EHR offers easy access to records, while 86 percent say EHRs offer more legible and/or robust records. More than half of all respondents indicate that their EHR delivers every benefit listed “well” or “very well.”
  • The greatest challenges on the list are slowed productivity (with 51 percent of users reporting this as a “major” or “moderate challenge”) and integration with other systems (55 percent of respondents). Even doctors who acknowledge their EHR makes their operations more efficient overall initially complain of individual visits taking longer to chart, as they learn a new system and phase out their traditional paper approach.
  • Other key challenges include customizing the system, importing existing records (i.e., data migration) and learning to use the system, each of which are rated as “major” or “moderate” challenges by right around 50 percent of respondents.
  •  Achieving meaningful use is only rated a “moderate challenge” by 30 percent of users, and a “major challenge” by just 9 percent. According to the survey’s authors, a possible explanation for this is that the challenges users associate with meaningful use have more to do with staff preparedness and executing requirements with patients than with the actual software itself. Without an EHR, meaningful use couldn’t be achieved at all, and it is possible respondents are thinking of the question in those terms, the authors noted.

Get the latest information on Meaningful Use and attend other valuable sessions at this two-day Summit providing healthcare leaders with educational content, insightful debate and dialogue on the future of healthcare and technology.

Learn More



NewYork-Presbyterian, Walgreens Partner on Telemedicine Initiative

NewYork-Presbyterian and Walgreens are collaborating to bring expanded access to NewYork-Presbyterian’s healthcare through new telemedicine services, the two organizations announced this week.

ONC Releases Patient Demographic Data Quality Framework

The Office of the National Coordinator for Health IT (ONC) developed a framework to help health systems, large practices, health information exchanges and payers to improve their patient demographic data quality.

AMIA, Pew Urge Congress to Ensure ONC has Funding to Implement Cures Provisions

The Pew Charitable Trusts and the American Medical Informatics Association (AMIA) have sent a letter to congressional appropriators urging them to ensure that ONC has adequate funding to implement certain 21st Century Cures Act provisions.

Former Michigan Governor to Serve as Chair of DRIVE Health

Former Michigan Governor John Engler will serve as chair of the DRIVE Health Initiative, a campaign aimed at accelerating the U.S. health system's transition to value-based care.

NJ Medical Group Launches Statewide HIE, OneHealth New Jersey

The Medical Society of New Jersey (MSNJ) recently launched OneHealth New Jersey, a statewide health information exchange (HIE) that is now live.

Survey: 70% of Providers Using Off-Premises Computing for Some Applications

A survey conducted by KLAS Research found that 70 percent of healthcare organizations have moved at least some applications or IT infrastructure off-premises.