Survey: Patients Value Tech, But Not in Place of Physician Interaction | Healthcare Informatics Magazine | Health IT | Information Technology Skip to content Skip to navigation

Survey: Patients Value Tech, But Not in Place of Physician Interaction

March 30, 2015
by Rajiv Leventhal
| Reprints

While nearly all patients are comfortable with technology in healthcare, the physician-patient relationship plays a primary role in the overall patient experience, according to a new survey from the Burlington, Mass.-based Nuance Communications.

Nuance’s survey, “Healthcare from the Patient Perspective,” included 3,000 consumer respondents across U.S., UK and Germany. The data revealed the importance of physicians establishing a personal connection with patients through eye contact, a handshake, 1:1 conversation and privacy in the exam room. Technology is seen as an enhancement, and should play a supporting role, according to respondents.

In the study, virtually all patients report they are comfortable with their physician using technology during a consultation, and 58 percent believe this technology positively impacts their overall experience especially when used collaboratively to educate or explain.

“Doctors don’t look at patients anymore. I hear that complaint all time,” Dr. Mark Michelman, M.D., vice president of medical affairs, BayCare Health System (Tampa Bay, Fla.) said in a statement that accompanied Nuance’s press release. “Computerized records and ICD-10 have meant that doctors spend more time on the computer and have less time to see more patients. This has a very negative effect on patients who want eye contact and communication.”

At the heart of the visit, patients agree on the top things physicians cannot ignore when it comes to quality medical care:

• 73 percent say “time for discussion;”

• 66 percent say “verbal communication of specific recommendations.”

What’s more, using medical scribes to alleviate the time and documentation challenges of entering data in EHRs may come at a cost. In this survey, 95 percent of patients report they are completely honest with their physician today, but concerns over privacy topped the charts. Solutions that preserve the physician-patient relationship and enable providers to increase productivity while keeping their focus and eyes on the patient are likely to support a better patient experience.

Further, according to this survey, more than a third of patients spend less than 10 minutes with their physician during an average visit. This leaves both patients and physicians tight on time—with 40 percent of patients feeling rushed during appointments. To help counter the limited time with their physicians, patients are seeking information and embracing technology outside of the doctor’s office to come to appointments prepared, according to the survey, which found that approximately 80 percent of patients feel engaged in their own health:

• 68 percent of patients bring a list of questions to each doctor’s consult;

• 39 percent have checked WebMD or another online source in advance; and

• 20 percent bring personal health data from outside monitors.

Get the latest information on Health IT and attend other valuable sessions at this two-day Summit providing healthcare leaders with educational content, insightful debate and dialogue on the future of healthcare and technology.

Learn More

Topics

News

Healthcare Execs Anticipate High Cost Returns from Predictive Analytics Use

Healthcare executives are dedicating budget to predictive analytics, and are forecasting significant cost savings in return, according to new research from the Illinois-based Society of Actuaries.

Adam Boehler Tapped by Azar to Serve as Senior Value-Based Care Advisor

Adam Boehler, currently director of CMMI, has also been named the senior advisor for value-based transformation and innovation, HHS Secretary Alex Azar announced.

Vivli Launches Clinical Research Data-Sharing Platform

On July 19 a new global data-sharing and analytics platform called Vivli was unveiled. The nonprofit group’s mission is to promote, coordinate and facilitate scientific sharing and reuse of clinical research data.

Survey: More Effective IT Needed to Improve Patient Safety

In a Health Catalyst survey, physicians, nurses and healthcare executives said ineffective information technology, and the lack of real-time warnings for possible harm events, are key obstacles to achieving their organizations' patient safety goals.

Physicians Still Reluctant to Embrace Virtual Tech, Survey Finds

While consumers and physicians agree that virtual healthcare holds great promise for transforming care delivery, physicians still remain reluctant to embrace the technologies, according to a new Deloitte Center for Health Solutions survey.

Geisinger, AstraZeneca Partner on Asthma App Suite

Geisinger has partnered with pharmaceutical company AstraZeneca to create a suite of products that integrate into the electronic health record and engage asthma patients and their providers in co-managing the disease.