Telehealth Program Proves Positive for Bon Secours Patients | Healthcare Informatics Magazine | Health IT | Information Technology Skip to content Skip to navigation

Telehealth Program Proves Positive for Bon Secours Patients

August 19, 2015
by Rajiv Leventhal
| Reprints

A telehealth program between Richmond, Va.-based Bon Secours St. Mary’s Hospital and VOX Telehealth in Princeton, N.J., has improved outcomes for participating patients with increased direct-to-home discharges, reduced length of stay, and improved patient experience, according to the organizations.

The OrthoCare Program was picked by Bon Secours to support their hip and knee replacement program and implemented with patients beginning in January 2015. The web-based program, which starts 30 days prior to surgery and extends between 60 and 90 days post-surgery, engages patients with educational content, reminders, and symptomatic observations tied to a customizable alert escalation and notification system.

The study reviewed patient results of those who used the OrthoCare Program alongside St. Mary’s existing patient handbook. Results from the survey and patient outcomes showed:

  • 92 percent of patients were discharged directly to home, compared to a national average of approximately 30 percent
  • Length of stay was reduced to 1.6 days, compared to the control group’s 2.0 days and 3.7 days nationally
  • 91 percent of patients reported they were very satisfied with the overall care they received
  • 93 percent of patients reported that the program improved their episode-of-care experience
  • 55 percent of patients said the program made them more satisfied with their physician and hospital
  • 91 percent of patients said the program helped to manage their expectations prior to surgery
  • 79 percent of patients responded to their 30-plus-days post-discharge survey, versus 18 percent and less response rates common in the industry
  •     None of the patients in the program were readmitted to the hospital within 30 days, compared to national average of ~6 percent for multiple joint replacement procedures

“The benefit of VOX’s program is that it takes the whole process into account—from pre-op to the hospital process to post-op,” said Matthew A. Dobzyniak, M.D., of St. Mary’s Hospital. “It creates a better medical state for the patient before surgery, leads to shorter hospital stays, and a quicker recovery. We agree with the fundamental and philosophical structure of the program, and the results speak to its efficacy.”

Get the latest information on Health IT and attend other valuable sessions at this two-day Summit providing healthcare leaders with educational content, insightful debate and dialogue on the future of healthcare and technology.

Learn More



Duke Health First to Achieve HIMSS Stage 7 Rating in Analytics

North Carolina-based Duke Health has become the first U.S. healthcare institution to be awarded the highest honor for analytic capabilities by HIMSS Analytics.

NIH Releases First Dataset from Adolescent Brain Development Study

The National Institutes of Health (NIH) announced the release of the first dataset from the Adolescent Brain Cognitive Development (ABCD) study, which will enable scientists to conduct research on the many factors that influence brain, cognitive, social, and emotional development.

Boston Children's Accelerates Data-Driven Approach to Clinical Research

In an effort to bring a more data-driven approach to clinical research, Boston Children’s Hospital has joined the TriNetX global health research network.

Paper Records, Films Most Common Type of Healthcare Data Breach, Study Finds

Despite the high level of hospital adoption of electronic health records and federal incentives to do so, paper and films were the most frequent location of breached data in hospitals, according to a recent study.

AHA Appoints Senior Advisor for Cybersecurity and Risk

The American Hospital Association (AHA) has announced that John Riggi has joined the association as senior advisor for cybersecurity and risk.

Report: Healthcare Accounted for 45% of All Ransomware Attacks in 2017

Healthcare fell victim to more ransomware attacks than any other industry in 2017, according to a new report from global cybersecurity insurance company Beazley.