Telehealth Program Proves Positive for Bon Secours Patients | Healthcare Informatics Magazine | Health IT | Information Technology Skip to content Skip to navigation

Telehealth Program Proves Positive for Bon Secours Patients

August 19, 2015
by Rajiv Leventhal
| Reprints

A telehealth program between Richmond, Va.-based Bon Secours St. Mary’s Hospital and VOX Telehealth in Princeton, N.J., has improved outcomes for participating patients with increased direct-to-home discharges, reduced length of stay, and improved patient experience, according to the organizations.

The OrthoCare Program was picked by Bon Secours to support their hip and knee replacement program and implemented with patients beginning in January 2015. The web-based program, which starts 30 days prior to surgery and extends between 60 and 90 days post-surgery, engages patients with educational content, reminders, and symptomatic observations tied to a customizable alert escalation and notification system.

The study reviewed patient results of those who used the OrthoCare Program alongside St. Mary’s existing patient handbook. Results from the survey and patient outcomes showed:

  • 92 percent of patients were discharged directly to home, compared to a national average of approximately 30 percent
  • Length of stay was reduced to 1.6 days, compared to the control group’s 2.0 days and 3.7 days nationally
  • 91 percent of patients reported they were very satisfied with the overall care they received
  • 93 percent of patients reported that the program improved their episode-of-care experience
  • 55 percent of patients said the program made them more satisfied with their physician and hospital
  • 91 percent of patients said the program helped to manage their expectations prior to surgery
  • 79 percent of patients responded to their 30-plus-days post-discharge survey, versus 18 percent and less response rates common in the industry
  •     None of the patients in the program were readmitted to the hospital within 30 days, compared to national average of ~6 percent for multiple joint replacement procedures

“The benefit of VOX’s program is that it takes the whole process into account—from pre-op to the hospital process to post-op,” said Matthew A. Dobzyniak, M.D., of St. Mary’s Hospital. “It creates a better medical state for the patient before surgery, leads to shorter hospital stays, and a quicker recovery. We agree with the fundamental and philosophical structure of the program, and the results speak to its efficacy.”

Get the latest information on Health IT and attend other valuable sessions at this two-day Summit providing healthcare leaders with educational content, insightful debate and dialogue on the future of healthcare and technology.

Learn More

Topics

News

Dignity Health, UCSF Health Partner to Improve the Digital Patient Experience

Dignity Health and UCSF Health are collaborating to develop a digital engagement platform that officials believe will provide information and access to patients when and where they need it as they navigate primary and preventive care, as well as more acute or specialty care.

Report: Digital Health VC Funding Surges to Record $4.9 Billion in 2018

Global venture capital funding for digital health companies in the first half of 2018 was 22 percent higher year-over-year (YoY) with a record $4.9 billion raised in 383 deals compared to the $4 billion in 359 deals in the same time period last year, according to Mercom Capital Group’s latest report.

ONC Roundup: Senior Leadership Changes Spark Questions

The Office of the National Coordinator for Health IT (ONC) has continued to experience changes within its upper leadership, leading some folks to again ponder what the health IT agency’s role will be moving forward.

Media Report: Walmart Hires Former Humana Executive to Run Health Unit

Reigniting speculation that Walmart and insurer Humana are exploring ways to forge a closer partnership, Walmart Inc. has hired a Humana veteran to run its health care business, according to a report from Bloomberg.

Value-Based Care Shift Has Halted, Study Finds

A new study of 451 physicians and health plan executives suggests that progress toward value-based care has stalled. In fact, it may have even taken a step backward over the past year, the research revealed.

Study: EHRs Tied with Lower Hospital Mortality, But Only After Systems Have Matured

Over the past decade, there has been significant national investment in electronic health record (EHR) systems at U.S. hospitals, which was expected to result in improved quality and efficiency of care. However, evidence linking EHR adoption to better care is mixed, according to medical researchers.